Makayla Cauley
Flint
Summary
Experienced with guest relations and creating welcoming environment. Utilizes strong organizational skills to manage seating arrangements and customer flow. Knowledge of effective communication techniques to ensure high guest satisfaction.
Overview
4
4
years of professional experience
Work History
Camp Counselor
Pine Cove Camps
Tyler, TX
05.2024 - 08.2025
- Facilitated engaging outdoor activities, promoting teamwork and communication among campers.
- Supervised daily camp operations, ensuring safety protocols were followed by all participants.
- Developed and implemented age-appropriate programs that enhanced camper enjoyment and participation.
- Monitored camper behavior, addressing conflicts promptly to maintain a positive camp environment.
- Collaborated with team members to organize special events, fostering community spirit within the camp.
Snow Cone Maker
Kona Ice
Tyler, TX
06.2023 - 06.2025
- Operated snow cone machines to ensure smooth production and service.
- Managed inventory of flavor syrups and supplies for efficient service delivery.
- Trained new team members on safety protocols and equipment operations.
- Maintained cleanliness and organization of work area to comply with health standards.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
Host
Twelve
Tyler, TX
05.2022 - 07.2022
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Floor Attendant
Ijump Tyler
Tyler, TX
06.2021 - 04.2022
- Ensured cleanliness and safety of trampoline areas through regular inspections and maintenance.
- Assisted guests with trampoline rules, enhancing overall customer experience and satisfaction.
- Monitored guest activity to enforce safety protocols, minimizing risk of injuries during use.
- Trained new staff on operational procedures and safety standards, fostering a knowledgeable team environment.
- Resolved guest inquiries and concerns promptly, contributing to positive visitor interactions and retention.
Education
Bachelor of Arts - Elementary Education
Baylor University
Waco, TX05.2028
High School Diploma -
Grace Community School
Tyler, TX05.2024
Skills
- Problem-solving
- Time management
- Positive engagement
- Customer service
- Adaptable to change
- Guest relations
Timeline
Camp Counselor
Pine Cove Camps
05.2024 - 08.2025
Snow Cone Maker
Kona Ice
06.2023 - 06.2025
Host
Twelve
05.2022 - 07.2022
Floor Attendant
Ijump Tyler
06.2021 - 04.2022
Bachelor of Arts - Elementary Education
Baylor University
High School Diploma -
Grace Community School