Makayla Clements
SHERMAN,TX
Summary
Retail sales professional with extensive customer service and sales experience. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Part Time Key Holder
JOANN Fabrics And Crafts
06.2023 - Current
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Cashier
JOANN Fabrics And Crafts
01.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Restaurant Team Member
Panda Express
04.2021 - 08.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Processed customer payments and balanced cash drawers.
Education
Associate of Applied Science - General Studies
Grayson College
Denison, TX05.2025
High School Diploma -
Sherman High School
Sherman, TX05.2023
Skills
- Handling Complaints
- Flexible Work Schedule
- Cash Drawer Reconciliation
- Employee Training
- Multitasking and Prioritizing
- Store Reset and Recovery
- Problem Anticipation and Resolution
- Inventory and Stocking
Timeline
Part Time Key Holder
JOANN Fabrics And Crafts
06.2023 - Current
Cashier
JOANN Fabrics And Crafts
01.2022 - 06.2023
Restaurant Team Member
Panda Express
04.2021 - 08.2021
Associate of Applied Science - General Studies
Grayson College
High School Diploma -
Sherman High School