Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Makayla Clows

Columbus,GA

Summary

Catering Lead with 2 years of experience in managing service teams to achieve efficiency and profitability. Proven track record of increasing revenue through effective sales strategies while ensuring client satisfaction. Registered Behavior Technician with extensive experience in delivering ABA therapy to individuals with autism, focusing on behavior analysis and treatment plan development. Demonstrated ability to foster strong relationships with clients and families, resulting in enhanced patient outcomes and high family satisfaction.

Overview

4
4
years of professional experience

Work History

RBT

KNR Therapy
Columbus, GA
10.2024 - Current
  • Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
  • Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
  • Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
  • Facilitated the process of helping children overcome behavioral challenges.
  • Recorded detailed notes on session activities to support child development tracking.
  • Executed BCBA-developed plans to support client progress.

Team Lead

Panera Bread
02.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.

Catering Lead

Panera Bread
Columbus, GA
06.2023 - 05.2024
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Worked with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ensured proper food amounts were ordered and planned events.
  • Handled payment collection.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.

Education

High School Diploma -

Penn Foster
Pennsylvania Furnace, PA
09.2023

Skills

  • Waste Reduction
  • Proper Storage Procedures
  • Billing and Payment Processing
  • Catering Consultation
  • Guest Relations
  • Food Allergies
  • Station Preparation
  • Food Safety and Quality
  • Portion Control
  • Reading Comprehension
  • Guest Satisfaction
  • Behavioral intervention
  • Positive reinforcement
  • Data collection
  • Client communication
  • Conflict resolution
  • Customer service
  • Team collaboration

Affiliations

  • Saretpa Therapeutics (Spokesperson for Limb Girdle Muscular Dystrophy)

Accomplishments

  • Employee of the year
  • Employee of the month

Timeline

RBT

KNR Therapy
10.2024 - Current

Catering Lead

Panera Bread
06.2023 - 05.2024

Team Lead

Panera Bread
02.2021 - Current

High School Diploma -

Penn Foster

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