Makayla Collins
Parker,CO
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Aircraft Records Clerk
KeyLime Air
01.2019 - Current
- Proficient with computer software programs including MS Word, Excel, PowerPoint, and Adobe
- Track maintenance schedules for all aircrafts to ensure compliance with Federal agencies
- Including Flight logs, times, records, flight schedules and work orders
- Prepare work orders for inspections and maintenance scheduled / non-scheduled
- Maintain updated flight logs regularly
- Update aircraft inspections and maintain records, and reports to show compliance within FAA regulations
- Coordinate maintenance procedures with maintenance department and outside inspection agencies
- Data entry
- Prepare documentation for required FAA audits
- Record usage and time intervals between inspection, inspection projections, and maintenance of designated aircraft parts
- Ensure historical records are stored appropriately per Federal agency protocol
- Calculate and track aircraft times and cycles on tracked components used to include inspections and repairs
- Update database for individual parts of time used and data taken from inspection records
- Payroll processing (ADP)
- Train new department employees as they join the team.
Customer Service Representative
Kaiser Permanente of Colorado
01.2016 - 01.2019
- Comprehensive knowledge of Insurance Mainframe systems including: EPIC - claims review, visit scheduling, membership verification
- Membership system for insurance coverage and benefit details CARS - History/filing system for all member and billing documents
- MACESS - internal document and call tracking system
- Respond to incoming calls regarding all areas of the organization including benefits, claim status, facility information, premium payments, and service billing for California region
- Respond to member, provider and other inquiries via telephone, correspondence, or performance standards regarding claims adjudication, audits of deductible and maximum out of pocket accumulations
- Research claims/bills and advise on status
- Explain claim denials and appeals process
- Explain plan benefits in detail including Copay, Coinsurance and Deductible information
- Investigate and resolve member complaints and grievances
- Working understanding of health insurance, HIPAA regulations and medical terminology
- Comprehension of insurance offerings to include High Deductible and Deductible HMO Plans, Traditional HMO, Medicare plan benefits and On Exchange health plan offerings across multiple states
- Skilled in providing empathy, active listening, and other customer-care skills as needed.
Flight Attendant / Payroll Processor / Receptionist / Administrative Assistant
KeyLime Air
04.2011 - 01.2016
- Process payroll for pilots and ground crew including bonuses and per diems
- Update flight manuals for all aircraft and audit crew safety reports
- Create monthly newsletters for all employees
- Front desk duties - including greeting and assisting guests and employees
- Administrative duties to all departments including Safety, Human Resources and Training: Created and maintained Executive schedules, filing, scanning, creating spreadsheets, tracking expenses, schedule meetings for staff, vendors, and FAA, ordering for office and aircraft
- Senior Flight attendant until November 2013 when I assumed full time office duties
- Schedule Flight Attendant shifts/training according to FAA regulations
- Train new flight crew/attendants
- Prepare aircraft for flights (stock beverages, snacks and other necessities, cleaning)
- Audit and work with FAA to ensure compliance with current policies
- Perform security screening of passengers pre-flight.
Education
Graphic Design -
The Art Institute of Colorado
01.2011
General Diploma -
Cherokee Trail High School
05.2008
Skills
- Strong Work Ethic
- Attention to Detail
- Problem-Solving
- Dependable and Adaptable
Hobbies and Interests
- Communications Chair for Kaiser Permanente Native American Business Resource Group
- Art, photography, drawing, graphic design
- Aviation
Timeline
Aircraft Records Clerk
KeyLime Air
01.2019 - Current
Customer Service Representative
Kaiser Permanente of Colorado
01.2016 - 01.2019
Flight Attendant / Payroll Processor / Receptionist / Administrative Assistant
KeyLime Air
04.2011 - 01.2016
Graphic Design -
The Art Institute of Colorado
General Diploma -
Cherokee Trail High School
Similar Profiles
Tina LeeTina Lee
Station Manager at Key Lime AirStation Manager at Key Lime Air
THOMAS F. GOODTHOMAS F. GOOD
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Clive Mac QuadrosClive Mac Quadros
Crew Tracker/Business Analyst at Batik Air (Malindo Air) associated with Lion AirCrew Tracker/Business Analyst at Batik Air (Malindo Air) associated with Lion Air
Rick BromundRick Bromund
Tax Manager - Indirect/Property at C&S Wholesale GrocersTax Manager - Indirect/Property at C&S Wholesale Grocers
Landrie FlowerLandrie Flower
Senior Staff Accountant at The Tendit GroupSenior Staff Accountant at The Tendit Group