Makayla Connolly
Mobile
Summary
I am a proven leader in operations management, excelling in inventory control, food safety compliance, and employee training. I am committed to enhancing service quality and operational efficiency in fast-paced environments. I have experience in managing daily operations and developing staff to deliver high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Leader
Maple Street Biscuit Company
Mobile
08.2024 - Current
- Trained staff on food safety and customer service best practices to enhance service quality.
- Managed daily operations to ensure efficient service delivery and product excellence.
- Coordinated inventory management, maintaining optimal stock levels while minimizing waste.
- Implemented standard operating procedures to streamline workflow efficiency.
Shift Manager
PJs Coffee Of New Orleans
Spanish Fort
01.2024 - 08.2024
- Trained new staff in coffee preparation techniques and customer service standards.
- Resolved customer inquiries and complaints to improve overall satisfaction.
- Ensured cleanliness and organization of café environment for safety compliance.
- Delivered friendly service while providing knowledgeable assistance to customers.
- Featured in news segment for successful seasonal promotion initiative.
Shift Manager
Maple Street Biscuit Company
Mobile
05.2021 - 12.2023
- Trained new team members on procedures and customer service standards.
- Monitored team performance, delivering constructive feedback to enhance skills.
- Managed daily opening and closing operations of restaurant.
- Processed end-of-day cash handling and reconciled financial transactions.
- Conducted bank deposits to ensure secure financial management.
Head Hostess
Walk On's Sports Bistreaux
Mobile
01.2021 - 04.2021
- Managed front desk operations during peak service hours.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Collaborated with servers to maintain efficient communication and service quality.
Education
High School Diploma -
Davidson Highschool
Mobile, ALSkills
- Inventory management
- Food safety compliance
- Scheduling coordination
- Employee development
- Excellent communication
- Cash handling
- Conflict resolution
- Team training
- Customer relationship management
- Leadership development
Certification
- Manager Food safety Certification
Timeline
Operations Leader
Maple Street Biscuit Company
08.2024 - Current
Shift Manager
PJs Coffee Of New Orleans
01.2024 - 08.2024
Shift Manager
Maple Street Biscuit Company
05.2021 - 12.2023
Head Hostess
Walk On's Sports Bistreaux
01.2021 - 04.2021
High School Diploma -
Davidson Highschool