Makayla Cortez
Chandler,AZ
Summary
Personable and friendly individual with exceptional communication skills and a sincere passion for assisting others. Strong grasp of customer service principles and excels at efficiently handling and resolving customer inquiries. Committed to elevating customer satisfaction levels and making valuable contributions to team success.
Overview
9
9
years of professional experience
Work History
Utilities Operations Coordinator
Offerpad
06.2023 - 12.2024
- Scheduled and tracked all residential utilities.
- Was responsible for turning on and off utilities for multiple markets nationwide.
- Paid utility deposits and past due bills when needed.
- Managed HOA exterior modification documentation and submittal approval process and communicate with necessary parties.
- Ensured HOA violations were communicated, managed, documented, and cured as quickly as possible.
- Organized multiple email inboxes and handled occasional inbound calls efficiently.
- Excellent written and verbal communication skills and strong interpersonal skills.
- Strong keyboarding skills and the ability to multi-task.
- Excellent organizational and time management skills, with attention to detail and high standards for quality.
- Proficient with Microsoft word, excel, outlook, teams, Vonage & Adobe.
Closing Coordinator
Offerpad
01.2022 - 05.2023
- Worked closely with Title to ensure the a smooth close for the Buyer and Seller.
- Worked closely with the Buyer's lender to ensure closing in a timely manner.
- Signed and sent contract addendums to the Title company.
- Approved and sent due diligence extension addendums to the Title Company.
- Worked closely with the Repairs team to help ensure repairs are being done and all credit addendums have been sent to Title and to the lender.
- Resolved any HOA discrepancies.
- Managed daily tasks and resolve inbound questions or requests timely.
- Ensured all closing documents are correct and executed in a timely manner.
- Ensured ownership has transferred to the buyer upon a successful closing.
- Ensured compliance has all fully executed documents and a complete file ready to be audited.
Customer Service Representative
GM Financial
09.2017 - 01.2022
- Provided quality customer service to each customer.
- Handled customers car loans.
- Responsible for making outbound calls and taking inbound calls to resolve delinquent accounts.
- Executed day-to-day strategies and actively contribute to center performance objectives.
- Ensured actions are in compliance with company policies and laws.
- Maximized productive time by utilizing effective time management skills.
- Accurately documented collections and servicing activity in the appropriate system of record.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
- Adhered to attendance and scheduling requirements.
Lead Cashier/Management
The Children's Place
05.2017 - 10.2017
- Provided quality customer service to each customer.
- Coached team on how to provide the best quality customer service.
- Key holder/ opened and closed store.
- Cash handling responsibility.
- Processed shipment.
- Responsible for sales floor recovery.
- Responsible for assigning tasks to employees.
- Operates POS system.
- Created employee schedule.
- Trained new employees.
Assistant Manager/ Cashier
Riverside
11.2016 - 03.2017
- Provided quality customer service to each customer.
- Key holder, opened and closed store daily.
- Cash handling.
- Responsible for sales floor recovery and appearance.
- Stocked the sales floor when needed.
- Placed and received merchandise orders.
- Assisted customers in purchases, returns and exchanges.
- Interviewed potential employees.
- Trained hired employees.
Sales Associate/ Cashier
Mardi Gras Masquerade
03.2016 - 11.2016
- Provided quality customer service to each customer.
- Key holder, opened and closed store daily.
- Cash handling.
- Responsible for opening and closing registers and completing paperwork.
- Placed and received merchandise orders.
- Responsible for changing sales floor displays.
- Assisted customers in purchases, returns and exchanges.
- Stocked and recovered sales floor.
Education
Aveda Institute - Cosmetology
Aveda Institute
New Orleans, LA11.2016
High School Diploma -
Bellingham High School
Bellingham, WA05.2013
Skills
- Proficient in Microsoft office programs
- Detail orientated and organized
- Excellent verbal, written and listening skills
- Eager and quick learner
- Reliable
- Process improvement
- Communication skills
- Time management
- Problem solving
- Task prioritization
- Customer service
- Critical thinking
- Data entry
- Problem resolution
Timeline
Utilities Operations Coordinator
Offerpad
06.2023 - 12.2024
Closing Coordinator
Offerpad
01.2022 - 05.2023
Customer Service Representative
GM Financial
09.2017 - 01.2022
Lead Cashier/Management
The Children's Place
05.2017 - 10.2017
Assistant Manager/ Cashier
Riverside
11.2016 - 03.2017
Sales Associate/ Cashier
Mardi Gras Masquerade
03.2016 - 11.2016
Aveda Institute - Cosmetology
Aveda Institute
High School Diploma -
Bellingham High School
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