Makayla Costello
Arlington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Republic Services
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Addressed concerns and queries related to their bills promptly and professionally.
Technical Advisor
Conduent
03.2018 - 10.2021
- Cultivated technical expertise concerning at-issue products by reviewing up-to-date documents.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Logged items regarding sensitive information as well as case details and call performance.
- Investigated and corrected problems with phones, tablets, computers, headphones, and watches.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Cashier
Walmart
06.2017 - 10.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Poteet High School
Mesquite, TX4 2013
Skills
- Desktop Technical Support
- Active listening
- 55 WPM typing speed
- Technical Writing
- Application installations
- Billing and payments
- Data entry
- Appointment scheduling
- Account management
Timeline
Customer Service Representative
Republic Services
04.2022 - Current
Technical Advisor
Conduent
03.2018 - 10.2021
Cashier
Walmart
06.2017 - 10.2017
High School Diploma -
Poteet High School
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