Makayla Couch
Rockford,OH
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
STNA
Wapakoneta Manor
03.2020 - 08.2021
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with patient transfer and ambulation.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Direct Support Professional
Heritage Manor Nursing Home
01.2018 - 03.2021
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Merchandising Manager
JCPenney
01.2015 - 08.2017
- Developed strong relationships with suppliers, securing better deals and exclusive products.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Streamlined supply chain processes to reduce lead times, ensuring timely delivery of products to stores.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Increased sales by developing and implementing successful merchandising strategies.
- Optimized store displays and appearance via strategic merchandising.
- Monitored stock levels and product sales to determine purchasing needs.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies, and tasks.
Education
High School Diploma -
Memorial High School
Saint Marys, OH 05.2001 -
Skills
- Vital signs monitoring
Staff Training
Time Management
Attention to Detail
Store Opening and Closing
Customer Assistance
Cash Handling
Customer Service
Ambulation Assistance
End of life care
Dressing assistance
Patient Transfers
Positioning Patients
Feeding Assistance
Nutrition Support
Patient Care
Basic Life Support
Bathing Assistance
Vital signs monitoring
Timeline
STNA
Wapakoneta Manor
03.2020 - 08.2021
Direct Support Professional
Heritage Manor Nursing Home
01.2018 - 03.2021
Merchandising Manager
JCPenney
01.2015 - 08.2017
High School Diploma -
Memorial High School
05.2001 -