Makayla Crawford
Knoxville,Tennessee
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Committed to understanding technologies, accessibility requirements and performance capabilities. Dedicated to optimizing human-computer interactions for diverse applications. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Counselor
21st Mortgage Corporation
Knoxville, TN
06.2023 - Current
- Boost financial health of 1400+ clients by providing tailored budgeting solutions
- Provide budgeting assistance and payment solutions, improving customer financial health
- Cut financial delinquencies by 15% through proactive account management
- Ensure policy adherence in account reviews, safeguarding customer rights and company standards
- Pioneer DEI-focused outreach, enhancing customer engagement & account recovery
- Offer immediate technical support, resolving customer issues & improving service quality.
Resident Assistant
University of Tennessee Housing
Knoxville, TN
08.2020 - 05.2023
- Managed administrative duties critical to the efficiency of on-campus housing operations, including room check-in/check-out procedures and safety facility inspections
- Worked in close coordination with campus partners to construct assessment surveys aimed at gauging the on-campus living experience, utilizing tools such as CampusLabs and housing management software
- Facilitated community-building initiatives by organizing programs for over 50 student residents, covering essential topics such as mental health, substance misuse, relationship violence, and peer-to-peer conflict resolution
- Developed comprehensive programming curriculum and engaging activities focused on fostering civility among residents, emphasizing themes such as self-care, academic achievement, diversity, equity, and inclusion.
Minority Enhancement Recruiter
VolCorps
Knoxville, TN
03.2020 - 05.2023
- Fostered equitable access to professional development in collaboration with the VolCorps' Office of Undergraduate Admissions, spearheading initiatives such as overnight trips and off-campus recruitment tailored specifically for minority students
- Enhanced VolCorps' retention rates by strategically marketing content for quality, accuracy, and impact, utilizing diverse social media platforms and emphasizing the significance of disaggregating admission data by identity.
Quality Management Systems Intern
BioMérieux
Durham, NC
06.2022 - 08.2022
- Conducted research and crafted job-specific controlled documents to streamline inquiries utilizing a Quality Management System (Infolinx)
- Assisted the Document Control Unit by facilitating documentation filing, supporting data entry tasks, and ensuring alignment of changes to site Standard Operating Procedures (SOPs)
- Provided guidance on orientation processes, ensuring meticulous step-by-step implementation and sequencing to guarantee high-quality project management outcomes.
Education
Bachelor of Science Information Science, User Experience Design -
University of Tennessee- Knoxville(UTK)
05.2023
Skills
- Microsoft Azure
- HTML
- Canva
- Figma
- Webflow
- Sketch
- Python
- Wealth Management
- Design thinking
- User-centered design
- Prototyping
- Wireframing and Prototype Design
- Technical Support
- Customer Success Management
Certification
CompTIA A+
Extracurricular Activities
Delta Sigma Theta Sorority Inc., Mu Zeta Chapter
President, Corresponding Secretary, Technology Chair
- Spokesperson for the chapter when handling all business with internal and external stakeholders within the campus community and national headquarters.
- Ensured corporate accountability reports were completed and submitted as well as assuring that the chapter was in compliance.
- Created and produced all Chapter Correspondence via Canva, Microsoft Suites, and Google Suite Software to improve brand marketing., Collaborated with headquarters, campus partners, alumni and community partners to promote scholarship and service opportunities.
- Facilitated ten students at the Future Greek Leaders Retreat for the Office of Sorority and Fraternity Life. Guided them through workshops regarding risk management, intentional programming, health and safety, and DEI initiatives.
National Pan-Hellenic Council
Council President
- Spokesperson for the chapter when handling all business with student and university leaders.
- Maintained a working relationship with the NPHC Advisor and Sorority & Fraternity Life and served as liaison between the University, the community, other councils, and the NPHC.
- Increased operational budget by over $10,000 with the implementation of an annual event, while promoting collaboration between organizations across campus and the greater Knoxville area.
- Managed financial records and budget accounts of $10,000+ for a community of 150 student leaders.
- Created inclusive programming experiences utilizing technology and video editing software such as Adobe and Capcut.
Timeline
Financial Counselor
21st Mortgage Corporation
06.2023 - Current
Quality Management Systems Intern
BioMérieux
06.2022 - 08.2022
Resident Assistant
University of Tennessee Housing
08.2020 - 05.2023
Minority Enhancement Recruiter
VolCorps
03.2020 - 05.2023
Bachelor of Science Information Science, User Experience Design -
University of Tennessee- Knoxville(UTK)