Makayla Cruz
Chandler,Arizona
Summary
Committed to understanding client needs and managing challenging situations with professionalism. Analyzed transportation data for operational efficiency while developing strong relationships with carriers. Effectively trained team members on best practices, enhancing service quality and compliance with safety protocols.
Overview
8
8
years of professional experience
Work History
Transportation Specialist
Amazon
Tempe, Arizona
01.2025 - Current
- Analyzed transportation data to identify trends and improve operational efficiency.
- Developed and maintained relationships with carriers to enhance service quality.
- Collaborated with cross-functional teams to streamline logistics operations effectively.
- Implemented safety protocols in compliance with regulatory standards and company policies.
- Trained new team members on transportation procedures and best practices consistently.
- Provided training and guidance on proper techniques for loading cargo safely onto vehicles.
Assistant Manager
Ummelina Yakima Valley Spa Retreat
Yakima, US
12.2019 - 01.2025
- Greeted spa clients warmly to create positive a positive first impression of the establishment.
- Recorded product sales into spa's weekly income report.
- Implemented promotions and digital marketing strategies to attract prospects and convert them into clients.
- Oversaw facility upkeep and coordinated work orders with IT for hardware updates and repairs.
- Responded to customer inquiries or complaints.
Customer Service Representative
Macy's
Union Gap, US
11.2018 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up.
Front Desk
Inspire Development Center
Wapato, US
06.2018 - 10.2018
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Handled a multi-line phone system, responded to inquiries, and transferred calls to the appropriate departments and personnel.
- Greeted each newcomer with a friendly greeting and double-checked identification.
Education
High School -
Toppenish High School
Toppenish, WA01-2018
Skills
- Team Collaboration
- Staff Support
- Complex Problem-Solving
- Customer Rapport
- Understanding Customer Needs
- Call Documentation
- Front Desk Management
- Team training
- Problem solving
- Cross-functional collaboration
- Road safety
Timeline
Transportation Specialist
Amazon
01.2025 - Current
Assistant Manager
Ummelina Yakima Valley Spa Retreat
12.2019 - 01.2025
Customer Service Representative
Macy's
11.2018 - 12.2019
Front Desk
Inspire Development Center
06.2018 - 10.2018
High School -
Toppenish High School