Makayla Davis
Conway,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Nephrology Associates, P.A.
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Paraprofessional
Conway Public School District
08.2019 - Current
- Assisted teachers with planning and preparing lessons for students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Attended professional development workshops related to job responsibilities.
- Administered assessments to determine student's academic performance levels.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
- Instructed students on usage and care of equipment to prevent injuries.
- Planned and supervised games and other recreational activities for students.
- Attended in-services, workshops and seminars.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Assisted students with special needs in completing tasks and understanding material.
- Assisted with the organization and implementation of classroom projects and events.
Education
High School Diploma -
Conway High School
Conway, AR05-2018
Skills
- Effective Communication
- Customer Service
- Maintaining confidentiality
- Data Collection
- Trustworthy companion
- Clerical Support
- Physical assistance
- Helping Students with Special Needs
- First aid and CPR certified
- Verbal Communication
- Documentation And Reporting
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Electronic medical records
- Referral verification
- Paperwork coordination
- Medical charting
- Mail management
- Proficient in software
- Medical billing and coding
- Co-payment collection
- Billing support
- Insurance verifications
- Patient callbacks
- Customer service
Timeline
Medical Receptionist
Nephrology Associates, P.A.
12.2024 - Current
Paraprofessional
Conway Public School District
08.2019 - Current
High School Diploma -
Conway High School