Makayla Dejarnette
Parkville,MD
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
GBMC HealthCare
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
Server/Waiter
Brinker International Corp. / Chili's Grill & Bar Restaurant
03.2020 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Client Care Specialist
Eastern Animal Hospital
03.2019 - 12.2019
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Interacted with team members across departments to research and resolve customer issues.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Provided constructive feedback during team debriefs after challenging situations or successful outcomes alike – always seeking opportunities for growth and learning experiences within oneself as well as colleagues surrounding them daily in the workplace.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
Front Line Crew Member
Chick-fil-A
04.2016 - 02.2019
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Participated in staff training sessions to develop new skills and improve performance.
- Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Associate of Applied Science - Nursing
Towson University
Baltimore, MD04.2028
Certification in Medical Assistant -
The Community College of Baltimore County
Baltimore, MD08.2021
High school diploma -
Lake County Virtual High School
Tavares, FL05.2019
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Phlebotomy
- CPR
- Compassionate
- Immunization Administration
- Specimens collection and processing
- Insurance Verification
- Appointment Setting
- Patient Flow Management
- Anatomy and Physiology Knowledge
- OB/GYN procedures
- Simple dressings
- Knowledge of EKG rhythm interpretation
- Payment Collection
- PH testing
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- BLS Certification, 09/01/21
- CPR Certification
Assessments
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Protecting patient privacy, Proficient, 04/01/22, Understanding privacy rules and regulations associated with patient records
- Medical terminology, Proficient, 04/01/22, Understanding and using medical terminology
Personal Information
Willing To Relocate: Anywhere
Pediatric experience
Timeline
Medical Assistant
GBMC HealthCare
07.2021 - Current
Server/Waiter
Brinker International Corp. / Chili's Grill & Bar Restaurant
03.2020 - 06.2023
Client Care Specialist
Eastern Animal Hospital
03.2019 - 12.2019
Front Line Crew Member
Chick-fil-A
04.2016 - 02.2019
Associate of Applied Science - Nursing
Towson University
Certification in Medical Assistant -
The Community College of Baltimore County
High school diploma -
Lake County Virtual High School
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