Summary
Overview
Work History
Education
Skills
Volunteer Experience
Work Preference
Timeline
Open To Work
Hi, I’m

Makayla D. Humphrey

Arlington,TX
Makayla D. Humphrey

Summary

Compassionate Inpatient Pharmacy Technician (CPhT) with 5 years of experience in insurance and customer service, specializing in inpatient pharmacy operations and drug preparation (CSPT, ACPE IV Certified). Currently pursuing ASHP Medication Reconciliation Certification to enhance medication history collection and transition of care. Focused on improving medication safety and patient outcomes while supporting diverse populations.

Overview

6
years of professional experience

Work History

HCA Healthcare

Inpatient Pharmacy Technician
08.2025 - Current

Job overview

  • Accurately compounds medications, calculates beyond-use dates (BUDs), verifies dosage requirements, and manages inventory to ensure pharmacist verification.
  • Collaborates and communicates with pharmacy and clinical staff in fast-paced clinical setting to process and prioritize medication orders, ensuring safe and efficient medication workflows.
  • Oversees Pyxis systems and inventory and facilitates secure, timely medication delivery to all inpatient units.
  • Applies knowledge of pharmacology, insurance processes, and clinical documentation standards to complete medication reconciliation with new ER admits, minimizing medication errors and enhancing patient safety.

H-E-B

Customer Service & Delivery Driver
04.2024 - 10.2024

Job overview

  • Built rapport with customers through high-quality service in processing and fulfilling orders, enhancing customer satisfaction.
  • Actively listened and maintained effective communication to support customer inquiries by accommodating requests and selecting the best available item(s).
  • Identified customer needs and processed customization requests and financial adjustments, ensuring tailored service delivery.
  • Ensured safe and accurate delivery of goods and services, demonstrating attention to detail and reliability.

Pilot Catastrophe Services (State Farm)

Auto Desk Adjuster
09.2021 - 04.2023

Job overview

  • Effectively investigated and established liability, facilitating prompt and precise settlement of claims within jurisdictional guidelines.
  • Completed supplemental reviews/approvals/denials conducted based on warranted need and policy limits.
  • Delivered exceptional customer service through professional communication including telephone, email, and written correspondence.
  • Maintained a prominent level of technical expertise specific to the areas/states overseen in accordance with standard operating procedures (SOPs), insurance regulations, and guidelines.

Dialog Direct, Inc.

Customer Service & Sales Representative
08.2020 - 07.2021

Job overview

  • Enhanced customer confidence in products by actively addressing concerns, offering alternative solutions, and effectively resolving issues.
  • Managed a significant volume of customer calls and trained new sales employees, ensuring efficient response times to meet monthly performance targets.
  • Cultivated and sustained productive business relationships with customers and colleagues, contributing to the achievement of personal and company objectives.

Wardlaw Claims Services LLP (State Farm)

Property & Casualty Adjuster
09.2019 - 07.2020

Job overview

  • Fostered and preserved business relationships with insured parties to aid in recovery and compensation after a loss.
  • Leveraged industry knowledge to assess policy coverage, making informed decisions to negotiate settlement amounts for damage claims within designated authority.
  • Prepared report of findings and negotiated settlement to effectively finalize claim files with the execution of the final payment.
  • Applied knowledge of applicable state statues and jurisdictional guidelines, including the insurance code of ethics, rules, regulations, and guidelines.

Education

University of Texas at Arlington

Pharmacy Technician
01.2025

ASHP

Medication Reconciliation Certificate
01.2025

University Overview

In progress

TRINU

ACPE Sterile IV Admixtures Certification
01.2025

American Heart Association

Basic Life Support and CPR
01.2025

University of Texas at Arlington

BSN Prelicensure
01.2025

University Overview

In progress

Tarrant County Community College

Associate of Arts from Credits Transferred
01.2024

James Madison High School

High School Diploma
01.2018

Skills

  • Customer Service
  • Patient Interaction
  • BLS (CPR and AED)
  • Attention to Detail
  • Problem Solving
  • Analytical skills
  • Punctuality
  • Organization

Volunteer Experience

Tarrant Area Food Bank, 02/01/24, 04/01/25, Part-Time,  Took part in independent volunteer initiatives, completing over 60 hours of volunteering in Johnson and Tarrant County., Received an award from The City of Grand Prairie at the 2025 Keep Grand Prairie Beautiful Volunteer Appreciation Awards Ceremony for my commitment to serving my community through volunteering., Learned fundamentals of sustainably maintaining various community gardens including composting, water management, planting and harvesting food while maintaining garden grounds., Accomplished preparing healthy meals in a team environment; ensuring that alimentary needs are met for the community with considerations towards dietary or medical requirements of all individuals receiving meals., Gained invaluable people skills and created meaningful relationships through dutifully serving my community.

Work Preference

Job Search Status

Open to work

Work Type

Part Time

Location Preference

RemoteHybridOn-Site

Salary Range

$25/hr - $1000/hr

Timeline

Inpatient Pharmacy Technician

HCA Healthcare
08.2025 - Current

Customer Service & Delivery Driver

H-E-B
04.2024 - 10.2024

Auto Desk Adjuster

Pilot Catastrophe Services (State Farm)
09.2021 - 04.2023

Customer Service & Sales Representative

Dialog Direct, Inc.
08.2020 - 07.2021

Property & Casualty Adjuster

Wardlaw Claims Services LLP (State Farm)
09.2019 - 07.2020

University of Texas at Arlington

Pharmacy Technician

ASHP

Medication Reconciliation Certificate

TRINU

ACPE Sterile IV Admixtures Certification

American Heart Association

Basic Life Support and CPR

University of Texas at Arlington

BSN Prelicensure

Tarrant County Community College

Associate of Arts from Credits Transferred

James Madison High School

High School Diploma
Makayla D. Humphrey