Makayla Diaz
Bedford
Summary
Friendly food and beverage server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality due to 9 years of experience.
Overview
11
11
years of professional experience
Work History
Food and Beverage Server, Bartender
Pappadeaux
Grapevine
09.2019 - Current
- Provided impeccable service to guests ima timely manor and met all types of accommodations.
- Met all challenges and modifications with attentiveness and accuracy.
- Addressed concerns quickly to improve the customer experience, and escalated issues to management for resolution when necessary.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items and wine pairings for guest recommendations.
- Processed payments efficiently using point-of-sale systems for smooth transactions.
Fine Dining Server
Drake's Hollywood
Dallas
07.2023 - 04.2025
- Provided exceptional customer service in a high-pressure dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Delivered food and beverages promptly to enhance guest experience.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Regularly performed mise en place between each meal course in a timely manner.
Food and Beverage Server
Bistecca - An Italian Steakhouse
Flower Mound
03.2021 - 07.2023
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bartender
Red Lobster
Wichita Falls
10.2014 - 09.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Education
High School Diploma -
Rider High School
Wichita Falls, TX05.2016
Associate of Science -
Vernon College
Vernon, TXSkills
- Sanitation
- Food Handling Safety
- Drinking Age Verification
- Guest Satisfaction
- Opening and Closing
- Point of Sale
- Cash Handling
- High-Volume Dining
Timeline
Fine Dining Server
Drake's Hollywood
07.2023 - 04.2025
Food and Beverage Server
Bistecca - An Italian Steakhouse
03.2021 - 07.2023
Food and Beverage Server, Bartender
Pappadeaux
09.2019 - Current
Bartender
Red Lobster
10.2014 - 09.2019
High School Diploma -
Rider High School
Associate of Science -
Vernon College