MaKayla Dodson
DATCU Credit Union
Lewisville,TX
11
years of professional experience
Enthusiastic individual with a versatile background in customer service roles. Recognized for strong attention to detail and effective communication, contributing to high levels of member satisfaction and team collaboration.
Work History
Contact Agent
1 Year 1 Month- Assisted members with account inquiries and transactions, ensuring timely resolution of issues.
- Collaborated with team members to streamline operational workflows, improving service efficiency.
- Processed loan applications and documentation, maintaining accuracy in records management.
- Informed members with general loan information and processes.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Member Service Representative
2 Years 8 Months- Provided exceptional member support through effective communication and problem resolution.
- Educated members on credit union products and services to enhance financial literacy and engagement.
- Processed transactions accurately, ensuring compliance with internal policies and regulatory requirements.
- Assisted in resolving account discrepancies, contributing to improved member satisfaction levels.
- Collaborated with team members to streamline service delivery processes for increased efficiency.
- Trained new staff on operational procedures, fostering a cohesive team environment and supporting onboarding efforts.
- Analyzed member feedback to identify trends, driving strategic improvements in service offerings.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Bank Teller
4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance member satisfaction.
- Processed financial transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted in daily cash management, maintaining balanced drawers and adhering to security protocols.
- Educated members on product offerings, promoting services that align with their financial needs and goals.
- Collaborated with team members to streamline operational workflows, improving transaction processing times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Server
1 Year 8 Months- Delivered exceptional guest service, enhancing dining experiences and ensuring customer satisfaction.
- Managed multiple tables efficiently during peak hours, optimizing workflow and reducing wait times.
- Collaborated with kitchen staff to streamline order processing and improve food delivery times.
- Trained new servers on menu items, service standards, and operational procedures to ensure consistency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
7 Years 2 Months- Processed customer transactions accurately.
- Processed customer transactions accurately using POS system.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Server
1 Year 10 Months- Handled cash register operations accurately, maintaining balanced cash drawers at shift end.
- Implemented upselling techniques that increased average check amounts through effective menu recommendations.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
- Participated in team meetings to discuss service improvements and share best practices among staff members.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - English
- Chancellor's List, Spring 2022
High School Diploma
- 3.52 GPA
- Ranked in Top 20% of class
- Extracurricular Activities: FFA
- FFA Member
Skills
Problem-solving skills
Positive attitude
Relationship building
Organizational skills
Goal-oriented mindset
Customer service and care
Analytical skills
Timeline
Contact Agent
DATCU Credit Union
07.2025 - CurrentRead More
Member Service Representative
DATCU Credit Union
07.2023 - 03.2026Read More
Bank Teller
DATCU Credit Union
03.2023 - 07.2023Read More
Server
Chili's Bar and Grill
08.2021 - 04.2023Read More
Server
Babe's Chicken Dinner House
10.2019 - 08.2021Read More
Cashier
Pepper Belly BBQ
05.2015 - 07.2022Read More
Sanger High School
High School Diploma
Read More
Texas Women's University
Bachelor of Arts from English
Read More