Makayla Donica
Newport News,VA
Summary
Dynamic and customer-focused professional with a proven track record at Starbucks and other esteemed organizations. Excelled in high-volume environments, enhancing customer satisfaction and loyalty through exceptional service and beverage preparation. Adept at cash handling and fostering team collaboration, consistently exceeding productivity goals. Demonstrates a strong work ethic and outstanding communication abilities.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
10.2023 - 03.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Montessori Teacher
Countryside Montessori
09.2022 - 06.2023
- Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
- Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
Benefits Coordinator
Moore Agencies - American Income Life
03.2022 - 09.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Cashier
Sprouts Farmers Market Inc.
03.2019 - 08.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server/Bartender
The Art of Pizza
01.2019 - 03.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sandwich Artist
Subway
09.2014 - 07.2015
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Arts - English
University of Missouri
Online05-2026
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
- High-volume dining
- Order Accuracy
- Quality Control
- Beverage Preparation
Timeline
Barista
Starbucks
10.2023 - 03.2024
Montessori Teacher
Countryside Montessori
09.2022 - 06.2023
Benefits Coordinator
Moore Agencies - American Income Life
03.2022 - 09.2022
Cashier
Sprouts Farmers Market Inc.
03.2019 - 08.2020
Server/Bartender
The Art of Pizza
01.2019 - 03.2019
Sandwich Artist
Subway
09.2014 - 07.2015
Bachelor of Arts - English
University of Missouri
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