MAKAYLA DROMGOOLE
Weatherford,TX
Summary
Experienced customer service team member dedicated to maximizing customer satisfaction. Proficient in property management standards and procedures. Skilled in retaining product and service information for effective issue resolution. Progressed from leasing agent to assistant property manager. Adaptable and team-oriented in all aspects of life.
Overview
6
6
years of professional experience
Work History
Event/Marketing Supervisor
Film Alley
Weatherford, TX
11.2024 - Current
- Created content for social media, emails, promotional materials.
- Worked in the office to plan private parties for guests
- Served the guests at their private party
- Helped design and decorate during our holiday season.
- Attend off-site events to promote the brand at events within the town.
- Worked closely with vendors to coordinate events in the building.
- Maintained accurate records of all financial transactions related to parties or events held under my supervision.
- Developed detailed event plans and timelines to ensure parties ran smoothly.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
- Assisted with marketing efforts such as creating promotional material for parties or events being held by my company or clients I worked with directly.
Small Business Owner
Poppin' Arches Co.
Weatherford, TX
11.2023 - Current
- Set up tables, chairs, tents, props, displays. at designated locations prior to an event start time.
- Created balloon sculptures and decorations for birthday parties, weddings, corporate events, and other special occasions.
- Assembled balloon bouquets and centerpieces for different types of events.
- Responded promptly to inquiries from customers regarding product availability or pricing information.
- Demonstrated excellent customer service skills when interacting with clients throughout their event experience.
- Collaborated with venue staff regarding setup requirements for each event space.
- Assisted customers in selecting appropriate balloon designs and colors to fit their event theme.
ASSISTANT PROPERTY MANAGER
SUNRIDGE MANAGEMENT GROUP
04.2021 - Current
- Planned and directed social activities to engage residents, and increase overall satisfaction.
- Showed property with planned appointments and unscheduled visits to help close vacancies
- Managed routine rental payments, and followed up on delinquencies to keep accounts current.
- Worked delinquency to collect the highest amount of money possible each month
- Helped management interview and screen potential new hires.
- Inspected units at key times, such as move-in and move-out, to evaluate conditions, determine maintenance needs, and assess fees for damages.
- Handled residents' issues quickly.
- Ordered and maintained an adequate inventory of office supplies.
- Verified lease agreement information to prevent errors.
- Organized events to engage residents and build a strong sense of community.
- Attracted new residents with creative promotions.
- Worked with leasing agents to market vacancies.
- Resolved legal issues.
- Prepared resident legal notices.
LEASING/ASSISTANT MANAGER
MONARCH INVESTMENT GROUP
03.2019 - 04.2021
- Worked with maintenance to handle in house repairs.
- Developed and maintained a filing system for reports and documentation purposes
- Responsible for filing evictions
- Connected and followed up with residents to check on needs and resolve concerns
- Adhered to all fair housing laws to avoid any issues in the future, and to avoid discriminatory practices.
- Efficiently handled administrative work to make move ins go smoothly
- Coordinated processes to make for consistency
- Timely collections of rent, late fees, and utility payments
- Participated in marketing to promote property sales
- Completed orders for maintenance and office staff if things were every needed
- Planned marketing and outreach to bring in potential customers
- Resolved legal issues with my strong communication skills, policy knowledge and law knowledge
- Planned and directed all social media and resident events to increase overall satisfaction.
Education
HIGHSCHOOL DIMPLOMA -
WEATHERFORD HIGH SCHOOL
06.2016
Some College (No Degree) - Criminal Justice
Tarleton State University
Stephenville, TXSkills
- Canva
- Social media content
- Community Engagement
- Event Management
- Payment Management
- New hire screening
- Tenant relations
- Collection of payment
- Managing rentals/vacancies
- Customer Service
- Teamwork
- Activity planning
- Evictions
- Verbal communication
- Collaboration
- Creativity
- Public Speaking
- Excel
- Word
- One-Site
- Yardi
- Punctual
- Adaptable
- Team Player
- Respectful
- Blue moon
- Telephone and email etiquette
- Gracehill Knowledge
- Attention to detail
- Policy/Law Knowledge
- Timeline preparation
Accomplishments
- Won top leasing agent of the year in 2020
Timeline
Event/Marketing Supervisor
Film Alley
11.2024 - Current
Small Business Owner
Poppin' Arches Co.
11.2023 - Current
ASSISTANT PROPERTY MANAGER
SUNRIDGE MANAGEMENT GROUP
04.2021 - Current
LEASING/ASSISTANT MANAGER
MONARCH INVESTMENT GROUP
03.2019 - 04.2021
HIGHSCHOOL DIMPLOMA -
WEATHERFORD HIGH SCHOOL
Some College (No Degree) - Criminal Justice
Tarleton State University
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