Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Makayla Drouillard

Canton,USA

Summary

Dynamic and results-driven HR professional with 7 years of experience in driving organizational success through strategic leadership, talent development, and fostering a positive workplace culture. Proven track record in managing multi-unit retail operations, with a deep understanding of people leadership. Adept at cultivating high-performance teams, enhancing employee engagement, and delivering exceptional customer experiences. Passionate about empowering teams to achieve their fullest potential, fostering a culture of accountability, collaboration, and continuous growth. Seeking to leverage expertise in leadership, sales performance, and culture-building to transition into a Market Sales Manager role where I can drive sales, lead diverse teams, and continue to build a thriving culture of success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HR Business Partner Manager

La-Z-Boy Inc.
Monroe, MI
08.2021 - Current
  • Oversaw HR operations across two markets (New England and Michigan), spanning six states and more than 18 retail locations, collaborating with two Market Sales Managers to drive business performance through people strategies.
  • Fostered a culture of collaboration and high performance by partnering with market and store leadership to align team goals with organizational values, resulting in improved employee engagement and customer satisfaction.
  • Cultivated strong, lasting relationships with leaders and store teams through consistent support, effective communication, and strategic collaboration, driving trust and alignment across the organization.
  • Coached and mentored store managers to enhance leadership capabilities, equipping them with tools and training to lead high-performing teams.
  • Led multi-unit projects, including recruitment strategies, succession planning, and talent development programs, to ensure consistent performance across all locations.
  • Supported by identifying high-potential talent, developing training plans, and fostering a culture of accountability and achievement.

Human Resource Manager

La-Z-Boy
Monroe, MI
09.2021 - 08.2022
  • Provided dedicated HR support for the Michigan market, overseeing HR operations across nine stores.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Assisted in developing succession planning strategies for key positions within the retail stores.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Organized team building activities to foster collaboration among staff members.
  • Implemented organizational change initiatives effectively while minimizing disruption in operations.
  • Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
  • Ensured compliance with federal, state and local employment laws.

Talent Acquisition Specialist

La-Z-Boy Inc.
Monroe, MI
08.2019 - 09.2021
  • Led high-volume recruitment efforts across 31 states to source and recruit potential candidates for 170+ retail stores, while providing seamless support to acquire top talent.
  • Collaborated with HR Managers, Hiring Managers, and Market Sales Managers to determine priority searches and open positions.
  • Lead the complete recruitment life cycle, from sourcing strategies, talent recruitment, presented offer letters, and acquisition, to interview preparation and onboarding.
  • Utilized various methods to generate candidates, including web-based sourcing, internet postings, internal and external networking, job fairs, and referral programs.
  • Supported HCM implementation and transition for 1,500 employees across the Retail Division.
  • Interviewed, hired, trained, and managed direct reports.

Human Resource Representative

La-Z-Boy Inc.
Monroe, MI
09.2017 - 08.2019
  • Creating strong working relationships with the HRBPs, MSMs, and Store Managers.
  • Managed the full employee life cycle, including onboarding, performance management, development, and offboarding, ensuring a seamless and engaging experience for all team members.
  • Provide administrative support for the Retail HR team, including processing unemployment claims, implementing progression pay changes, transfers, promotions, and all status changes, and creating communications and training for the Retail store teams.
  • Create, update, and implement HR policies for the Retail Division.
  • Initiate the electronic onboarding to retail stores, creating a paperless environment and saving the division over $30K per year.
  • Collaborate with internal functional areas to improve operational efficiency.
  • Applicant Tracking System and I-9 Advantage administrator for the Retail Division.

Manager

Electrik Beach Tanning Studio
Monroe, MI
03.2006 - 09.2015
  • Motivational leader to my team of sales professionals
  • Served as a change agent for accelerated company growth, expanding from two locations to six within only four years
  • Exercise judgment and independent decision-making as appropriate
  • Sourced, interviewed and hired qualified candidates for various positions and multiple locations
  • Practiced in customer relations, employee relations, sales, and inventory control
  • Increased daily sales reducing costs
  • Daily computer operations for processing automatic debits from customer accounts

Education

High school diploma -

airport high school
03.2007

Some College (No Degree) - Business Management Program

Monroe County Community College
Monroe

Skills

Building and Sustaining Relationships

Influencing Stakeholders at All Levels

Inspiring a High-Performance Culture

Championing Inclusive and Collaborative Environments

Driving Employee Engagement and Alignment with Company Values

Multi-Unit Operations Management

Strategic Business Planning

Talent Development & Succession Planning

Leadership Coaching & Mentoring

Cross-Functional Team Collaboration

Change Management & Organizational Alignment

Revenue Growth Strategies

Customer-Centric Leadership

Relationship Management

Team Building and Employee Engagement

Recruitment and Retention Strategies

Performance Management and Accountability

Conflict Resolution

Process Optimization and Efficiency Improvements Data-Driven Decision Making

Workforce Planning and Staffing

Communication and Influence

Executive-Level Communication

Accomplishments

  • La-Z-Boy Presidents Positive Impact Award Recipient (2021)

Certification

  • Adult Mental Health First Aid USA
  • Predictive Index Certified

References

References available upon request.

Timeline

Human Resource Manager

La-Z-Boy
09.2021 - 08.2022

HR Business Partner Manager

La-Z-Boy Inc.
08.2021 - Current

Talent Acquisition Specialist

La-Z-Boy Inc.
08.2019 - 09.2021

Human Resource Representative

La-Z-Boy Inc.
09.2017 - 08.2019

Manager

Electrik Beach Tanning Studio
03.2006 - 09.2015

High school diploma -

airport high school

Some College (No Degree) - Business Management Program

Monroe County Community College
Makayla Drouillard