Makayla Durringer

• Advised clients on skincare regimens and treatment options to enhance wellness and satisfaction.
• Conducted product demonstrations to educate customers about services and promote sales.
• Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
• Collaborated with team members to maintain cleanliness and organization within spa environment.
• Trained junior staff on spa protocols, ensuring adherence to service standards and policies.
• Analyzed customer feedback to identify areas for improvement in service offerings and client experience.

• Led groups of children safely through variety of camp activities. Communicated with parents, staff and teachers regarding children or program issues.
• Trained and mentored junior counselors, promoting teamwork and effective communication among staff.
• Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
• Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support. Detailed safety rules and procedures regarding activities to customers and guests. Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules. Entered water immediately to pull struggling swimmers to safety. Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Answered questions about store policies and addressed customer concerns.