Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Dutra

East Taunton,MA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

3
3
years of professional experience

Work History

Cook

Taunton House of Pizza
East Taunton, MA
04.2024 - 08.2024
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Prepared dough and sauce for pizzas according to recipes.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Monitored quality of all products served to customers.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
  • Inspected workstations for cleanliness before beginning shift.
  • Rotated stock items so that oldest product was used first.
  • Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
  • Adhered to sanitation standards when handling food products and utensils.
  • Followed established recipes when creating specialty pizzas requested by customers.
  • Organized food preparation stations and regularly replenished supplies.
  • Kept stations stocked and ready for use to maximize productivity.
  • Used pizza cutter to slice whole pizzas according to customer size specifications.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Prepared multiple orders at once for speedy service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cooked menu items based on customer orders.
  • Checked completed orders for correct quantity and quality.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Collaborated with team to deliver timely service of items.
  • Packaged and bagged cooked food and prepared items.
  • Used grills, deep fryers and griddles to cook food.
  • Filled and served various beverages for customers.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Greeted customers in a friendly and courteous manner.
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Operated cash registers accurately to process customer payments.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Provided excellent customer service by taking orders quickly and accurately.
  • Handled cashiering duties such as taking orders and processing payments.
  • Provided excellent customer service by taking orders accurately and promptly delivering food to customers' tables.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Provided excellent customer service when taking orders at the counter.
  • Greeted customers upon arrival in the dining room, taking orders promptly and accurately.
  • Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
  • Trained new staff members on proper procedures for taking orders and serving customers.
  • Greeted customers in a friendly manner, while taking orders quickly and accurately.
  • Performed customer service duties such as answering phones, taking orders, and addressing customer inquiries.
  • Assisted in taking orders and serving food to tables.
  • Performed cashiering duties such as taking orders, calculating totals, processing payments.

Cashier

Walgreens
Taunton, MA
08.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.

Stocker

Dollar Tree
Raynham, MA
12.2022 - 07.2023
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Loaded trucks with outgoing orders according to shipping manifests provided by customers.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Removed outdated products from shelves in accordance with company policy.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Updated product labels to reflect accurate pricing.
  • Palletized merchandise for easy movement to sales floor locations.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Cashier

Stop & Shop
Raynham, MA
04.2022 - 10.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Bagged groceries for customers quickly and accurately.
  • Stacked items in bags to maximize space and prevent breakage.
  • Inspected produce for freshness, quality, and quantity before bagging.
  • Provided excellent customer service by answering questions about products and services.
  • Greeted customers entering the store with a friendly attitude.
  • Checked expiration dates on food items prior to bagging them.
  • Processed coupons correctly during checkouts according to company policy.
  • Bagged customer items in alignment with industry best practices.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Greeted customers and provided assistance with the self-checkout process.
  • Assisted customers in scanning items and entering payment information.
  • Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
  • Helped resolve customer complaints in a professional manner.
  • Ensured that all items were accurately scanned into the system before bagging them for customers.
  • Maintained cleanliness of self-checkout stations by wiping down surfaces after each use.
  • Processed returns and exchanges for customers who had purchased their items at a self-checkout station.
  • Trained new employees on how to use the self-checkout machines properly.
  • Replenished supplies such as paper rolls, receipt tape, cleaning products., as needed.
  • Communicated professionally with other staff members while performing duties in an efficient manner.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.

Self Checkout Host

Five Below
Raynham, MA
08.2021 - 03.2022
  • Greeted customers and provided assistance with the self-checkout process.
  • Assisted customers in scanning items and entering payment information.
  • Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
  • Provided troubleshooting support when technical issues arose during checkout transactions.
  • Explained store policies regarding returns and refunds to customers as needed.
  • Helped resolve customer complaints in a professional manner.
  • Answered questions about product availability and pricing.
  • Ensured that all items were accurately scanned into the system before bagging them for customers.
  • Maintained cleanliness of self-checkout stations by wiping down surfaces after each use.
  • Processed returns and exchanges for customers who had purchased their items at a self-checkout station.
  • Trained new employees on how to use the self-checkout machines properly.
  • Replenished supplies such as paper rolls, receipt tape, cleaning products., as needed.
  • Reported any unsafe conditions or equipment malfunctions immediately to management.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Assisted with store displays and window dressing as needed.
  • Ensured that all products were labeled properly before stocking the shelves.

Education

High School Diploma -

Taunton High School
Taunton, MA
06-2019

Skills

  • Grilling
  • Money Handling
  • Credit and cash transactions
  • Frying
  • Customer Service
  • ID Verification
  • Customer Assistance
  • Cash Handling
  • Payment Collection
  • Product Recommendations
  • Returns processing
  • POS Systems
  • Conflict Resolution
  • Ordering and stocking
  • Order Taking
  • Cleaning and sanitizing
  • Time management skills
  • Product Knowledge
  • Merchandise Stocking
  • Display Assembly
  • Friendly and Personable
  • Safety methods
  • Flexible Schedule
  • Performance Improvement
  • Equipment Cleaning
  • Supply Restocking
  • Barcode scanning
  • Customer Relationships
  • Stockroom Maintenance
  • Clear Communication
  • Proper Stacking and Storage
  • Punctual and Reliable
  • Complex Problem-Solving
  • Merchandise Display
  • Product Organization
  • Signing and Pricing
  • Loading and unloading
  • Energetic and Outgoing
  • Truck unloading
  • Shelf Stocking
  • Front-end Maintenance
  • Stock Rotation
  • Product tagging
  • Willing to Learn
  • Positive Attitude
  • Continuous Improvement
  • Attention to Detail

Timeline

Cook

Taunton House of Pizza
04.2024 - 08.2024

Cashier

Walgreens
08.2023 - 02.2024

Stocker

Dollar Tree
12.2022 - 07.2023

Cashier

Stop & Shop
04.2022 - 10.2022

Self Checkout Host

Five Below
08.2021 - 03.2022

High School Diploma -

Taunton High School

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