Makayla Easter
Wolfforth,TX
Summary
Dynamic food service professional with a proven track record at The Shack, excelling in customer service and team collaboration. Skilled in inventory management and point-of-sale operations, I consistently enhanced guest satisfaction and operational efficiency. Recognized for training staff and implementing waste reduction practices, I am dedicated to achieving goals and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Food Service Handler
The Shack
10.2023 - 01.2024
- Prepared and served food items in accordance with health and safety regulations.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to ensure timely food service during peak hours.
- Monitored food quality and presentation standards to meet customer expectations.
- Trained new staff on proper food handling techniques and operational procedures.
- Utilized point-of-sale systems for accurate order processing and payment handling.
- Implemented waste reduction practices, contributing to cost-saving initiatives within the kitchen environment.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
Manager on Duty
The Shack
10.2023 - 01.2024
- Supervised daily operations to ensure compliance with health and safety regulations.
- Coordinated staff schedules to optimize service coverage and efficiency during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, conducting regular audits to minimize waste and shortages.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Implemented training programs that improved team performance and service delivery.
- Monitored staff performance, providing feedback to foster professional development.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Sales Associate
Allsups Convience Store
07.2024 - 03.2025
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated point-of-sale system efficiently to process transactions and maintain accuracy.
- Stocked shelves and organized merchandise to ensure optimal product availability.
- Maintained cleanliness and organization of store environment to meet company standards.
- Handled inventory management tasks, including tracking stock levels and placing orders when necessary.
- Adapted quickly to changing demands during peak hours, maintaining service efficiency.
- Provided support in training new associates on store policies and procedures for consistent operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Sales Associate
Allsups Convience Store
03.2025 - Current
- Collaborated with team members to achieve daily sales goals and improve customer service quality.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Trent ISD
Trent, TX05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Money handling
- Flexible schedule
- Stocking and receiving
Timeline
Sales Associate
Allsups Convience Store
03.2025 - Current
Sales Associate
Allsups Convience Store
07.2024 - 03.2025
Food Service Handler
The Shack
10.2023 - 01.2024
Manager on Duty
The Shack
10.2023 - 01.2024
High School Diploma -
Trent ISD