Makayla Edwards
Land O Lakes
Summary
Knowledgeable and dedicated customer service professional with experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sales Associate
Fazoli's Restaurant
05.2025 - Current
- Developed product knowledge to provide accurate information and recommendations to clients.
- Prepared food items according to safety and quality standards.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Collaborated with team members to enhance customer service and store presentation.
Front Line Worker
Crave Cookies
08.2022 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
Associate of Arts - Business Administration And Management
Pasco-Hernando State College
New Port Richey, FL05-2027
High School Diploma -
Sunlake High School
Land O Lakes, Florida05.2025
Skills
- Detail Orientation
- Courteous with Strong Service Mindset
- Customer service
- Teamwork and collaboration
- Customer Satisfaction
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Listening skills
- Food Preparation and Handling
Accomplishments
- Collaborated with team of 12 in the opening the first Crave Cookies store in Florida.
- Achieved customer satisfaction upon opening even though we received 5x as many customers as expected.
- Awarded “Employee of the Month” in 2025.
- Maintained exceptional customer satisfaction.
Hobbies
Photography, Reading Books, Baking, Thrifting.
Timeline
Sales Associate
Fazoli's Restaurant
05.2025 - Current
Front Line Worker
Crave Cookies
08.2022 - 01.2023
Associate of Arts - Business Administration And Management
Pasco-Hernando State College
High School Diploma -
Sunlake High School