Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Eldridge

Spring Hill,FL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Nordstrom
10.2022 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
  • Organized and maintained documents, files and records.
  • Created reports on customer complaints and feedback for management review.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided basic IT support to office users of desktops, laptops and devices.
  • Provided IT support by setting up and maintaining computers and other necessary technology.

Sales Associate

Kohls
09.2021 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Thrivepoint
Phoenix, Az
05.2023

Skills

  • Problem-Solving
  • Microsoft Office
  • Microsoft Word
  • Data Collection
  • Multi-Task Management
  • Active Listening
  • Excellent Communication
  • Data Entry
  • ServiceNow
  • Appointment Scheduling
  • Microsoft Excel
  • Microsoft Office Suite

Timeline

Customer Service Representative

Nordstrom
10.2022 - Current

Sales Associate

Kohls
09.2021 - 02.2022

High School Diploma -

Thrivepoint

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Makayla Eldridge