Makayla E. Simmons Phillips
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Phlebotomy Specialist
Sutter Roseville Medical Center| STAT Runner
12.2022 - Current
- Collection of STAT specimens for critical codes called and ordered within the hospital
- Transport collected blood samples to the lab in a timely manner to ensure fast processing
- Work in high-pressure situations where time is crucial to patient care
- Collaborate with physicians, nurses, and lab staff to ensure proper handling of stat orders
- Follow infection control procedures, including the use of PPE and proper disposal of needles and other bio hazardous materials
- Assist with pediatric and NICU blood collection and processing
- Assist with compilation and submission of monthly statistics and data
- Work efficiently to meet tight deadlines for stat testing and specimen delivery
- Accurately document the time, location, and method of specimen collection
- Ensure that all hospital protocols and safety guidelines are followed, including HIPAA regulations, bloodborne pathogen guidelines, and infection control procedures
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow
Shared Staff
Sutter Medical Foundation| Outpatient
12.2021 - 12.2022
- Transport collected blood samples to the lab in a timely manner to ensure fast processing
- Registration of new patients using EPIC
- Work in high-pressure situations where time is crucial to patient care
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Obtain Clarification of ICD-10 codes for insurance and diagnosis purposes
- Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information
- This position required travel to multiple outpatient laboratories throughout the valley (Vallejo-Auburn) where a variety of specialized test and sendout kits were performed and outsourced
- Established positive relationships with customers and other staff members
- Kept work areas clean, organized, and safe to promote efficiency and team safety
PSR II Float
Quest Diagnostics
05.2021 - 12.2022
- Collect specimens according to established procedures; drug screens, biometric screening and insurance exams
- Mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures
- Data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
- Assist with compilation and submission of monthly statistics and data
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur
- Stay-up-to-date on company communications and assist with the distribution of technical information to the work group
- Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information
- Administer oral solutions according to established training
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
Administrative Support Specialist
Kindred Hospice/Curo Health
12.2018 - 04.2019
- Answered multi-line phone system
- Performed patient tuck-in calls to identify any patient needs for medication for supplies
- Uploaded patient visit notes to patient charts in database and data entry
- Process bereavement mailings and other correspondence
- Organized and restocked medical supply room
- Organized incoming donations for patients in hospice
- Assisted in making copies, faxing, filing and other administrative support
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
Education
Associate of Business Administration -
Sacramento City College
Sacramento05-2025
Skills
- Health Information Management
- Clear Interpersonal Communication
- Collaborative Team Participation
- Meticulous Attention
- Strong Organizational Abilities
- Analytical Problem-Solving
- Data Protection
- Strong Interpersonal Skills
- Engaged Listening
- Time Management
- Collaborative Problem Solving
- Proficient in Task Management
Timeline
Phlebotomy Specialist
Sutter Roseville Medical Center| STAT Runner
12.2022 - Current
Shared Staff
Sutter Medical Foundation| Outpatient
12.2021 - 12.2022
PSR II Float
Quest Diagnostics
05.2021 - 12.2022
Administrative Support Specialist
Kindred Hospice/Curo Health
12.2018 - 04.2019
Associate of Business Administration -
Sacramento City College
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