Makayla Fiolek
Erie,PA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Cat Attendant
The ANNA Shleter
05.2022 - 09.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned cats for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Groomed and bathed cats to maintain hygiene and appearance.
- Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling cats and dogs.
- Maintained clean and safe cat living areas.
- Kept detailed records of cat treatments and medications.
- Observed cats for signs of distress or illness.
- Educated clients on post-surgical care and nutrition.
- Prepared and administered diets and feedings according to instructions.
Housekeeping and Laundry Attendant
Hilton Home2 Suites
05.2018 - 08.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Washed and put away kitchen dishes, utensils and glassware.
Hostess
Sarafini's
08.2016 - 11.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Crew Member
Wendy's
01.2015 - 08.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
GED -
Seneca High School
Erie, PA10.2016
Skills
- Server Support
- Guest Engagement
- Food Running
- Reservations Management
- Complaint Handling
- Dining Area Maintenance
- Table Setting Knowledge
- Restroom Servicing
- Safe Food Handling
- Food Preparation
- Inventory Restocking
- Drive-Thru Operations
- Beverage Preparation
- Health Code Compliance
- Order Management
Timeline
Cat Attendant
The ANNA Shleter
05.2022 - 09.2022
Housekeeping and Laundry Attendant
Hilton Home2 Suites
05.2018 - 08.2018
Hostess
Sarafini's
08.2016 - 11.2016
Crew Member
Wendy's
01.2015 - 08.2015
GED -
Seneca High School