Makayla Foreman
Ocean Springs,MS
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
4
4
years of professional experience
Work History
Server
Knucklehead's Bar & Grill
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Supported needs of 56- person wait staff who attended to specific needs of countless customers daily for very busy restaurant with social relevancy and intentionality.
Lead Server
The Bayou Restaurant And Tiki Bar
08.2021 - 04.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted management in updating menu offerings, contributing to increase in overall sales revenue.
- Streamlined server team''s efficiency by implementing new training methods and communication strategies.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as being lead server.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with serving teams.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Assisted in hiring and onboarding process for new servers, sharing valuable insights to help build strong teams.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Mentored new servers, sharing best practices for exceptional service and fostering positive work environment.
- Maintained clean and organized dining areas, ensuring pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.
Education
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Sales expertise
- Food safety understanding
- Quality Control
- Suggestive Selling
- Point of sale operation
- Dining area maintenance
- Beverage Preparation
- Team Leadership
- Upselling and Cross Selling
- Time Management
- Schedule Preparation
- Marketing
- Efficient money handling
- Money Management Assistance
- Sales Goals
- Order Management
Accomplishments
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
JROTC 4 years
Within the four years that I was in JROTC I have learned team leadership skills, health and wellness, communications, emotional intelligence, American history and government, first aid, geography, and physical fitness.
Timeline
Server
Knucklehead's Bar & Grill
03.2024 - Current
Lead Server
The Bayou Restaurant And Tiki Bar
08.2021 - 04.2024
High School Diploma -
Ocean Springs High School
Certification
- servsafe certified, The Bayou Restaurant and Tiki Bar - 2023-2027
Similar Profiles
Madison KulisMadison Kulis
Kitchen Staff Member at Knucklehead's Bar & Grill- State FairKitchen Staff Member at Knucklehead's Bar & Grill- State Fair
TIFFANY AlDRICHTIFFANY AlDRICH
Bartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay MarinaBartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay Marina
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Dara SaranthusDara Saranthus
Automotive Finance Manager at Matt Bowers Nissan of South MississippiAutomotive Finance Manager at Matt Bowers Nissan of South Mississippi
Lada StauterLada Stauter
Merchandising & Brand Operations Manager at Golden Our Athleisure + LifestyleMerchandising & Brand Operations Manager at Golden Our Athleisure + Lifestyle