Makayla Forshee
Lehi,UT
Summary
Dedicated, hard-working, and quick learner with an optimistic attitude, committed to achieving excellence and adapting effectively to new challenges. Proficient in utilizing various software tools to streamline processes and improve efficiency. Skilled in customer service, team coordination, and maintaining high standards of operation.
Overview
6
6
years of professional experience
Work History
Youth Mentor
Southwest Behavioral Health Center
09.2024 - 01.2025
- Provided personalized guidance and recommended coping mechanisms, helping youth navigate challenges such as peer conflict and emotional stress.
- Designed and facilitated workshops on communication, teamwork, and cooperation, resulting in improved group dynamics and youth engagement.
- Maintained detailed, accurate, and up-to-date case files, ensuring compliance with organizational and legal standards.
Front Desk Agent
Holiday Inn
01.2023 - 04.2024
- Streamlined the reservation process by utilizing Opera software, ensuring seamless room assignments, accurate payment processing, and efficient integration with booking platforms.
- Resolved an average of 40-50 customer inquiries daily, demonstrating excellent communication and conflict resolution skills to ensure guest satisfaction.
- Proactively addressed maintenance and housekeeping needs when required, contributing to a well-maintained and welcoming environment for guests.
Project Coordinator
Younique
04.2021 - 08.2021
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Expedited project coordination using Adobe Workfront, Excel, Teams, & Sharepoint resulting in improved efficiency & communication.
- Conducted detailed assessments of product studies using market research tools, identifying key customer preferences and informing strategic decision-making.
Food Server
Aubergine
02.2019 - 01.2021
- Facilitated on-the-job & interactive training for 5-10 new employees, ensuring smooth and efficient team integration
- Handled high-volume in-store & to-go orders exceeding 100 daily, maintaining high customer satisfaction
- Managed daily operations by efficiently organizing & replenishing supplies using Excel spreadsheets, resulting in enhanced productivity & optimized workflow
Education
Bachelor of Science - Criminal Justice, Minor in Psychology
Utah Tech University
St. George, Utah12.2024
Skills
- Leadership Skills
- Group and individual sessions
- Youth Advocacy
- Skill building
- Resolve Issues
- Detail Oriented
- Customer Care and Satisfaction
- High-Quality Service
- Staff Inquiries
- Excel Spreadsheets
Websites
Timeline
Youth Mentor
Southwest Behavioral Health Center
09.2024 - 01.2025
Front Desk Agent
Holiday Inn
01.2023 - 04.2024
Project Coordinator
Younique
04.2021 - 08.2021
Food Server
Aubergine
02.2019 - 01.2021
Bachelor of Science - Criminal Justice, Minor in Psychology
Utah Tech University
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