Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Makayla Franklin

Houston,TX

Summary

What I bring to the table is my great attittude and many years in customer service and management. In my recent years I have acquired animal care skills, including monitoring open play, kennal technician among other things. I have excellent adapting skills and would be an incredible addition to any team. My work ethic is what I pride myself in, always the team player willing to give a helping hand. I am a fast learner and am always looking for opportunities to advance myself within the company. My passions in life are helping people and loving animals. I look forward to working with you!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Canine Coach

Dogtopia-Houston, TX
11.2023 - Current
  • Provide food and water for pets boarding, monitoring open play, cleaning rooms, interacting with the dogs, taking them out in the morning and after dinner to use restrooms
  • Set up bedding during closing shift
  • Vacuum and mop floors, wipe down play equipment
  • Filling out score cards, recording any accidents
  • Daily side chores to keep facility smelling and looking nice
  • During my time at dogtopia I learned spa/grooming services (bathing, nail trimming, teeth, expressing anal glands), I also worked front desk interactions with pet parents, scheduling appointments, supervising meet and greets, uploading documents, contacting veterinary offices etc
  • Experienced in distribution of medication

Animal Care Specialist

Houston SPCA-Houston, TX
07.2023 - Current
  • Feeding animals, cleaning kennels, dishes, and cages
  • Moving animals from hospital to adoption center
  • Updating inventory, stocking, spot cleaning, interacting with animals, iso

Assistant Manager

Murphy USA-Dallas, GA
06.2022 - Current
  • As assistant Manager I have knowledge in many areas including paperwork, orders, handling customers, cash handling, etc.

Shift Manager

RaceTrac Petroleum, Inc.-Acworth, GA
03.2020 - Current
  • Dealing with customers and fixing any issues
  • I am responsible for making sure the store is clean and in order
  • I deal with cash handling and any issue with that
  • Lottery
  • Daily recap and paperwork
  • Stocking any out products
  • Food prep and making breakfast
  • As a manager I am trained to know every machine in the store and how to fix them if anything goes wrong
  • Giving feedback to employees
  • Training new associates

Housekeeper

Fairfield Inn & Suites-Acworth, GA
04.2022 - 06.2022
  • Cleaning and restocking rooms, handling customer issues, laundry

Education

Criminal Justice

Valdosta State University
Valdosta, GA

Bachelor's - Criminal Justice

Valdosta State University
Valdosta, GA
05.2019

Skills

  • Customer Service
  • Team Member
  • Food Service
  • Food Prep
  • Shift Management
  • POS
  • Cash Handling
  • Customer service
  • Microsoft Office
  • Microsoft Excel
  • Animal care
  • Animal handling
  • Pet care
  • Dog handling
  • Dog training
  • Communication skills
  • Merchandising
  • Planograms
  • Pet grooming
  • Animal restraint
  • Phone etiquette
  • Computer operation

Certification

Driver's License

Timeline

Canine Coach

Dogtopia-Houston, TX
11.2023 - Current

Animal Care Specialist

Houston SPCA-Houston, TX
07.2023 - Current

Assistant Manager

Murphy USA-Dallas, GA
06.2022 - Current

Housekeeper

Fairfield Inn & Suites-Acworth, GA
04.2022 - 06.2022

Shift Manager

RaceTrac Petroleum, Inc.-Acworth, GA
03.2020 - Current

Criminal Justice

Valdosta State University

Bachelor's - Criminal Justice

Valdosta State University

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Makayla Franklin