Makayla French
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
CAEC Operations Manager
Principle Choice Solutions
04.2020 - Current
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Jones Bros Cupcakes
11.2019 - 04.2020
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Manager
Scooter's Coffeehouse
08.2016 - 11.2019
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Lead Teacher
KinderCare Learning Centers
08.2015 - 08.2016
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Incorporated multiple types of teaching strategies into classroom.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Assistant Teacher
Grow With Me Childcare
09.2013 - 08.2015
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Education
College - Child Development
Rasmussen College
06.2016
High School Diploma -
Omaha North High Magnet School
05.2012
Skills
- Effective leader
- Mind Mapping
- Logistics Oversight
- Planning and Implementation
- Staff Training
- Operations Management
- Product Management
- Performance Management
- Staff training/development
- Goal Setting
- Cultural Awareness
- Workflow Optimization
Accomplishments
- Earned the “PCS” Award in 2021, 2022 and 2023 for Customer Service and Outstanding Manager.
- Promoted to Lead after 8 months with the company.
- Promoted to Operations Manager after 2 years and 2 months with the company.
- Supervised team of 30 staff members.
- Achieved higher team retention through effectively creating a program I call the "Welcome Committee".
References
- Joseph Goldsberry, 402-917-6843
- Chad Keene, 605-610-5305
- Heather Groz, 402-216-4981
Timeline
CAEC Operations Manager
Principle Choice Solutions
04.2020 - Current
Assistant General Manager
Jones Bros Cupcakes
11.2019 - 04.2020
Manager
Scooter's Coffeehouse
08.2016 - 11.2019
Lead Teacher
KinderCare Learning Centers
08.2015 - 08.2016
Assistant Teacher
Grow With Me Childcare
09.2013 - 08.2015
College - Child Development
Rasmussen College
High School Diploma -
Omaha North High Magnet School
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