Summary
Overview
Work History
Education
Skills
Timeline
COMMUNICATION
LEADERSHIP
Generic

Makayla Gagner

Tacoma,WA

Summary

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's Restaurant
10.2023 - Current
  • Delivered exceptional customer service while efficiently handling transactions and orders.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Trained new crew members on operational procedures and safety protocols.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Resolved customer inquiries and complaints, promoting positive dining experiences.
  • Supported management in daily operations, contributing to team cohesion and morale.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Mail Sorter

UPS
09.2022 - 04.2023
  • Operated high-speed sorting machines to classify and route mail efficiently.
  • Ensured compliance with safety protocols during sorting operations and material handling.
  • Trained new team members on sorting procedures and equipment usage.
  • Coordinated with team to optimize workflow and reduce processing time.
  • Assisted in troubleshooting minor equipment issues to minimize downtime.
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Implemented process improvements that enhanced overall operational efficiency.

Security Guard

Allied Universal Security Services
12.2022 - 03.2023
  • Monitored premises to prevent theft, vandalism, and unauthorized access.
  • Conducted regular patrols to ensure safety and security of facilities.
  • Implemented safety measures that enhanced overall site security compliance.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.

Sales associate

Journeys
10.2021 - 02.2022
  • Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Analyzed sales trends to provide insights for optimizing product assortment and pricing strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Resolved customer inquiries effectively, maintaining high satisfaction levels and repeat business opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Drive Thru/Cashier

McDonalds
08.2019 - 11.2019
  • Processed customer orders efficiently using point-of-sale systems.
  • Maintained high levels of accuracy in cash handling and transaction processing.
  • Implemented improvements to drive-thru workflow, enhancing overall service speed.
  • Trained new staff on operational procedures and customer interaction standards.
  • Monitored inventory levels, ensuring adequate stock for peak service times.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Collaborated with team members to maintain cleanliness and organization of work area.

Housekeeping

Tacoma dome
11.2017 - 05.2019
  • Coordinated seamlessly with housekeeping staff to ensure timely delivery of requested items or services.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
  • Promoted effective communication between residents and housekeeping staff, fostering positive relationships within the household.
  • Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
  • Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.

Cashier/server

Puyallup Fair: Cotton Candy Stand
09.2017 - 09.2018
  • Processed cash and credit transactions efficiently, ensuring accurate and timely customer service.
  • Managed inventory of cotton candy supplies, maintaining optimal stock levels for peak hours.
  • Trained and mentored new cashiers on operational procedures and customer engagement techniques.
  • Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction.
  • Implemented streamlined checkout processes, reducing wait times during high-traffic periods.
  • Collaborated with team members to maintain cleanliness and organization of the stand area.
  • Developed strategies to upsell products, increasing average transaction value through effective communication skills.
  • Monitored equipment functionality, reporting issues to ensure uninterrupted service delivery.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Housekeeping

The Lodge at Mallards Landings
03.2018 - 05.2018
  • Communicated proactively with housekeeping staff to ensure timely room turnovers.
  • Worked with housekeeping team to resolve issues or questions.
  • Streamlined room inspection processes for improved housekeeping and overall cleanliness.
  • Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences.
  • Facilitated smooth room transitions by coordinating closely with housekeeping staff on occupancy status updates.
  • Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

Education

Graduated - Dance major

Tacoma School of The Arts
Tacoma
06-2018

No Degree - Medical Billing And Insurance Coding

UEI College
Tacoma
08-2026

Skills

  • Excellent customer service, experience with child care, experience with handling food, cleaning and organizing, as well as retail experience
  • Multitasking and organization
  • Time management
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Cleaning
  • Taking orders
  • Interactive communication skills

Timeline

Crew Member

McDonald's Restaurant
10.2023 - Current

Security Guard

Allied Universal Security Services
12.2022 - 03.2023

Mail Sorter

UPS
09.2022 - 04.2023

Sales associate

Journeys
10.2021 - 02.2022

Drive Thru/Cashier

McDonalds
08.2019 - 11.2019

Housekeeping

The Lodge at Mallards Landings
03.2018 - 05.2018

Housekeeping

Tacoma dome
11.2017 - 05.2019

Cashier/server

Puyallup Fair: Cotton Candy Stand
09.2017 - 09.2018

Graduated - Dance major

Tacoma School of The Arts

No Degree - Medical Billing And Insurance Coding

UEI College

COMMUNICATION

Good communication skills, good with people

LEADERSHIP

  • Captain of Dance team
  • Organizes practices for 15+ high school students
  • Maintains high standard of performance.
  • Volunteer at Fearless Dance Team as Assistant Dance Coach

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