MaKayla Gall
Lincoln,NE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Dependable employee who is at successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Big Red Keno
2019.08 - Current
- Experience in customer service for 10+ years
- Trainer for new employees to uphold company standards and guest service
- Develop teamwork and multitasking skills
- Excellent communication skills with rest of staff throughout shifts
- Taking guests' orders correctly with satisfactory experience in the environment
- Ensure tables are cleaned and sanitized properly
- Serve Safe Certified.
Bartender/Event Staff
The Elephant's Eye
2019.05 - 2019.07
- Able to mix cocktails using proper measurements to try to control liquor costs while pleasing guests
- Able to tap kegs and pour beverages correctly
- Engaged with guests to provide outstanding service that increases guest loyalty and communication skills
- Ensured bar area was kept cleaned and properly stocked.
Certified Trainer/Server/Bartender
Old Chicago
2011.08 - 2019.05
- Trainer for new employees to uphold company standards and guest service
- Development of teamwork and multitasking skills
- Excellent communication skills with rest of staff throughout shifts
- Experience with cash handling and credit card transactions
- Taking guests' orders correctly with satisfactory experience in the environment
- Serve Safe Certified.
Education
AAS in Occupational Therapy -
Central Community College
Grand Island, NE05.2019
High School Diploma -
Kearney High School
Kearney, NE05.2013
Skills
- Strong work ethic with a commitment to professional growth
- Positive team player with excellent communication skills
- Flexible and responsible employee
- Highly motivated with a passion for helping others
- Exceptional customer service
References
- Cody Rutan, District Manager, Arby's, Kearney, NE, 308-293-5358
- Jamie Bentley, Former Manager, Lincoln, NE, 402-317-1412
- Taylor True, DHHS case Manager, Kearney, NE, 308-850-9215
Timeline
Server/Bartender
Big Red Keno
2019.08 - Current
Bartender/Event Staff
The Elephant's Eye
2019.05 - 2019.07
Certified Trainer/Server/Bartender
Old Chicago
2011.08 - 2019.05
AAS in Occupational Therapy -
Central Community College
High School Diploma -
Kearney High School
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