Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Gallavan

Warrior

Summary

Dynamic and detail-oriented, provide cleanliness and customer satisfaction. Proven expertise in chemical handling and effective communication, leading to streamlined operations and improved team efficiency. Committed to sustainability and proactive problem-solving, ensuring a safe and welcoming environment for all.

Overview

6
6
years of professional experience

Work History

Janitorial Lead

Stewart Facility Services
03.2025 - Current
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
  • Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
  • Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Addressed customer feedback and complaints to maximize satisfaction.

Host

Twisted Root Burger Co
05.2019 - 05.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Cashier

Dollar General Market
11.2023 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Care Giver

SYNERGY HomeCare
09.2021 - 05.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Education

Helena High School
05.2018

Skills

  • Cleaning expertise
  • Chemical handling
  • Restroom cleaning
  • Sanitation standards
  • Detail-oriented
  • Energy conservation
  • Project planning
  • Clear communication
  • Timekeeping
  • Facilities maintenance
  • Teamwork
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Creative thinking
  • Active listening

Timeline

Janitorial Lead

Stewart Facility Services
03.2025 - Current

Cashier

Dollar General Market
11.2023 - 02.2025

Care Giver

SYNERGY HomeCare
09.2021 - 05.2023

Host

Twisted Root Burger Co
05.2019 - 05.2021

Helena High School

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Makayla Gallavan