Makayla Garber
Rockvale,TN
Summary
Dynamic professional with expertise in customer service and cash handling, honed at Salem Emamalie. Proven track record in enhancing customer satisfaction and boosting sales by [Number]% through strategic initiatives. Strong problem-solving skills and teamwork drive success in high-pressure environments, ensuring seamless operations and exceptional service delivery.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in any role im put to the task
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Salem Emamalie
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Restaurant Bar Manager
Bill Tollet
10.2021 - 05.2024
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Increased sales [Number]% annually by creating and implementing marketing plans, menus, specials and promotions.
Education
Agricultural Business
Eagleville Highschool
Eagleville, TN05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Verbal/written communication
- Store opening and closing
- Sales strategies
- Cleaning techniques
- Inventory tracking
- Inventory control
Accomplishments
- Supervised team of 25 staff members.
- Achieved sales number through effectively helping with servers job task plus my own as a bar manager.
Certification
- diamond essential diploma
- ABC license
Timeline
Sales Associate
Salem Emamalie
02.2024 - Current
Restaurant Bar Manager
Bill Tollet
10.2021 - 05.2024
Agricultural Business
Eagleville Highschool
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