Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Gentry

Panama City,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Manager of MaxFit Sports & Nutrition

Jerry Kleinpeter
04.2023 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Senior Sales Rep and Social Media Manager

Jeff Galewood at JMG
06.2021 - 09.2023
  • Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.

Property Management Assistant

Pete Lincon
02.2018 - 11.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Ran errands to support daily needs of management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.

Education

High School Diploma -

Classical Conversations
Panama City, FL
05.2017

Skills

  • Operations Management
  • Performance Management
  • Complaint resolution
  • Data Collection
  • Call Management
  • Professional telephone demeanor
  • Service standard compliance
  • Reading Comprehension

Timeline

Manager of MaxFit Sports & Nutrition

Jerry Kleinpeter
04.2023 - 03.2024

Senior Sales Rep and Social Media Manager

Jeff Galewood at JMG
06.2021 - 09.2023

Property Management Assistant

Pete Lincon
02.2018 - 11.2020

High School Diploma -

Classical Conversations

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Makayla Gentry