Makayla George
Beaumont,Texas
Summary
- Results-driven professional , focused on performance and customer service, also flexible with specific needs of different assignments.
- A “Customer Service Representative “bringing top-notch skills in oral and written communication, active listening and positive problem-solving skills.
- Experienced in enhancing customer experiences by employing service-oriented behaviors, and understanding customer desires and providing customized solutions to build a relationship with customers.
- Being able to have the ability to handle multiple projects simultaneously with a high degree of accuracy, and being organized and dependable.
- Willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Solutran/Connexus
12.2022 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Home Health Care Provider
Mya Maple
02.2022 - 01.2023
- Completed household management tasks for client within private home setting.
- Interacted kindly with patient and family and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided assistance to client by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted disabled clients to support independence and well-being.
- Scheduled and coordinated medical appointments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Customer Service Sales/Retention Representative
Focus Services Inc.
08.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Agero Roadside Assistance -
02.2020 - 02.2021
- Worked as a customer service representative, taking inbound calls from customers who needed roadside assistance such as ; tire change, fuel, towing, etc. • Booked appointments for clients
- Booked appointments for clients
- Answered constant flow of customer calls with minimal wait times.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Retail Sales Associate
Metro by T-Mobile
Beaumont, Tx
2019.02 - 2020.08
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Provided warranty information to customers purchasing covered items and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Central Senior High School
Beaumont, TX05.2016
Skills
- Flexible and Adaptable
- Collaboration
- Customer Service
- Self-motivated professional
- Microsoft Office
- Good listening skills
- Data Entry
- Organization and Time Management
- Microsoft Excel
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Closing Sales
- CRM Software
- Technical Support
- Documentation
- Grammar
- Prioritization
- Coordination
- Customer Retention Strategies
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Solutran/Connexus
12.2022 - Current
Home Health Care Provider
Mya Maple
02.2022 - 01.2023
Customer Service Sales/Retention Representative
Focus Services Inc.
08.2020 - 01.2022
Customer Service Representative
Agero Roadside Assistance -
02.2020 - 02.2021
Retail Sales Associate
Metro by T-Mobile
2019.02 - 2020.08
High School Diploma -
Central Senior High School
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