Makayla Glaspie
Bastrop,TX
Summary
Results-oriented professional with years of hotel experience, where I developed my skills in staff leadership, guest interactions, and operational efficiency to provide outstanding service standards. Moved into retail management and effectively oversaw customer engagement, inventory control, and sales teams. Also assisted in doing yearly audit's, while generating steady revenue growth. In my most recent role as a Production Associate, I have continuously taken on new projects, honing my abilities and providing cross-functional team support in an fast past environment . Acknowledged for flexibility, problem-solving skills, and the capacity to succeed in a variety of industries
Overview
7
7
years of professional experience
Work History
Production Associate
Starlink
Bastrop, Texas
07.2025 - Current
- Retained accurate documentation and carried regular quality checks to guarantee adherence to corporate standards.
- Collaborated with teammates to enhance workflows, promote teamwork, and boost total output.
- Promoted a clean, safe, and orderly workplace by continuously following health, safety, and sanitation protocols.
- Supported cross-functional initiatives by assisting managers and engineers with development projects and employee training.
Retail Sales Manager
Pilot Travel Centers
Midland, TX
11.2021 - 03.2025
- Delivered outstanding customer service by skillfully answering questions and resolving problems to raise client satisfaction.
- Utilized effective sales strategies to increase income and cultivate enduring client connections.
- Developed innovative merchandising techniques to improve product presentations and draw in customers in-store.
- Systematically managed inventory to maximize stock levels and guarantee client access to products.
Assistant Manager
Candlewood Suites Hotel
Midland, TX
05.2021 - 10.2021
- Implemented staff training initiatives to improve team performance and knowledge in providing services.
- Oversaw team leadership projects that increased productivity and promoted cooperation.
- Provided outstanding customer service to guarantee guest happiness and build connections.
Night Auditor
Holiday Inn
Midland, TX
02.2019 - 01.2020
- Handled daily financial transactions, generated audit reports every night, and served as the hotel's front desk representative.
- Delivered exceptional customer service
- Excellent multitasking abilities and familiarity with a variety of software programs
- Abilities to work independently, pay attention to detail, and solve problems.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH11-2025
Skills
- Employee training
- Project management
- Customer service
- Team collaboration
- Data analysis
- Conflict resolution
Timeline
Production Associate
Starlink
07.2025 - Current
Retail Sales Manager
Pilot Travel Centers
11.2021 - 03.2025
Assistant Manager
Candlewood Suites Hotel
05.2021 - 10.2021
Night Auditor
Holiday Inn
02.2019 - 01.2020
Bachelor of Science - Human Resources Management
Southern New Hampshire University