Makayla Griego
Gilbert,AZ
Overview
10
10
years of professional experience
1
1
Certification
Work History
Conservatorship Specialist
Department of Family and Protective Services
10.2022 - 11.2023
- Acted as a liaison between Department of Family Protective Services, Internal and External Stakeholders by developing and maintaining effective working relationships between Child Protective Services Staff, Law Enforcement Officials, Judicial Officials, Legal resources, Medical Professionals, and other community resources.
- Responded to reported allegations of child abuse, neglect, and/or exploitation in Court Adversary Hearing(s) from Affidavit of Removal by staffing with local Law Enforcement, CPS Investigations Unit and DFPS Supervisory Personal.
- Attended assigned Court Hearings and testified on behalf of the Department of Family and Protective Services as a CPS Case Manager Specialist 1.
- Prepared and completed each court reports for Status Hearings to Final Trial assigned with a minimum of each open-case being 12-consecutive-months.
- Negotiated Child Custody Orders during each open-case for Mediation before Final Trial.
- Managed a heavy caseload throughout 10+ contingent counties and assigned area of Lampasas County in Region 7.
- Coordinated and monitored time-sensitive court ordered services in Individualized FPOS and Individualized CPOS to make appropriate referrals for crisis intervention, medical care, psychological, and psychiatric evaluations.
- Assessed child safety and risk by determining each child's needs and ensured that appropriate referrals for testing, evaluations, records, or further assessments were made. Ensured all services were focused on achieving positive permanency.
- Placing children, transporting children, and moving a child’s possessions when needed for emergency removals, placement, and completion of services.
- Conducted National Registries searches for NCMEC for CWOP-Child without a placement children for minors during active run-away-situations. Conducted Local Police Department Runaway reports, staffed with on-call Region 7- CPS-CVS supervisory including Program Administrator and Region 7 Special Investigation Unit(SI). Conducted Criminal Background checks for placement and assisted in HHSC government assistance program applications for medicaid/medicare, TANF, WIC and food stamps.
- Ability to complete work tasks thoroughly; lead, take responsibility; analyze information and use logic to address work-related issues and problems.
- Recognized and addressed substance abuse issues in adults and children and developed necessary intervention strategies.
- Prepared detailed documentation of client and professional contact to ensure records were accurately conveyed and reported.
- Entered, retrieved and correct data in a computer-based system using DFPS assigned computer cell-phone into the Department’s Child Welfare software programs, National Hotlines and National Registries.
- Completed intensive 12 week Texas CPS CORE Competencies Program. Case Assignable - High-profile or sensitive cases; and/or cases that involves a serious injury or death of a child.
Attendance Clerk II / Substitute Teacher
Lubbock Cooper ISD
08.2020 - 09.2022
- Identify key areas for each student not performing well and implemented effective new processes, adapted new teaching methods, and instructional materials to meet students' varying needs and learning interests.
- Produce high-quality communications for internal and external use.
- Retrieves data and compiles information from manual and automated files for the preparation of routine reports and correspondence regarding attendance.
- Use computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
Server Shift Leader
Texas Roadhouse
05.2014 - Current
- Current Texas Roadhouse Server-Tempe, AZ(February 2023-current)
- Worked with POS system to place orders, manage bills, payment processing and cash management practice.
- Up sold high-profit items such as appetizers and mixed drinks to increase sales numbers by 10%.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented sanitary food handling, holding and service protocols.
- Amarillo,Tx Location(2014-2016) transferred to Lubbock, Tx Location(2016-2020) to attend Texas Tech University
- Server of month July 2019
Academic Advisor Assistant
Amarillo College
12.2014 - 05.2016
- Mapped out student's academic requirements based on degree plan and assisted in course selection.
- Actively analyzed over student inquires regarding academic appeals, probation, and resolved problems related to various curriculum issues and concerns via in person, video call, phone call or email.
- Independently reviewed over 800+ student TSI, SAT, ACT scores each semester to determine eligibility for college courses based on academic regulations of university and confirm accuracy of prerequisites met for enrollment.
- Establish and maintained consultative leadership for wide range of communication and contributed cross-departmental collaboration as part of managing reports for Academic Deans and Registrars Office containing descriptions of advising records and confidential student evaluation records.
Education
Bachelor of Science - General Studies
Texas Tech University
Lubbock, TX12.2020
Associate of Science - General Studies
Amarillo College
Amarillo, TX05.2016
High School Diploma -
Caprock High School
Amarillo, TX05.2014
Skills
- MS Office & Excel Spreadsheet
- Collaborative
- Intervening
- Investigating
- Organizing & Planning
- Team Player
- Rapport Building
- Interpersonal & Public Speaking
- Keen Observation
- Inquiry Response
- Regulatory Compliance
- Schedule Management
- Eliciting and Gathering Information
- Time Management and Heavy Caseload Accuracy
- Culturally Inclusive
Texas Tech University Transcript Course
[Relevant Texas Tech University Completed Courses]
COMS 1301-Interpersonal Communications
MCOM 2310- Business and Professional Communications
PSY 3341- Close Relationships Psychology
PSY 3398-Ethnic Minority Psychology
Internships
Potter County-Detention Center
Mental Health Department- Psychology | AISD- Caprock High PRO Program
08/2013-12/2013
Carver Academy & Carver Elementary School
Social Worker Early Childhood-6th Grade | AISD- Caprock High PRO Program
12/2013-05/2014
Certification
Maintain AZ- Active Level 1 Fingerprint Clearance Card
STATE of ARIZONA | Issued 04.2024
Google Digital Marketing & E-commerce Professional Certificate
Coursera | Issued 08.2022
Relevant Skills:
- Foundations of Digital Marketing and E-commerce
- Think Outside the Inbox: Email Marketing
- Marketing Analytics and Measurement
OSHA 10 Hour General Industry Certificate
OSHA | Issued 12.2014
Relevant Skills:
- Ergonomics
- Safety and health program
- Fall Protection
Certificates of Achievement
- Standard First Aid
- CPS CORE Competencies Training
- Diligent Search Changes and the 4th Degree HB 567 and 2926
- Civil Rights Training
- HHS Ethic Training
- Criminal Justice Information Services Security
- Introduction to Legal System
- Personal Safety for DFPS Staff
- eTravel for New Users
- Local Permanency Specialist Courtesy Supervision Program
- Family Group Decision Making
- The Forensic Assessment Center Network FACN
Timeline
Conservatorship Specialist
Department of Family and Protective Services
10.2022 - 11.2023
Attendance Clerk II / Substitute Teacher
Lubbock Cooper ISD
08.2020 - 09.2022
Academic Advisor Assistant
Amarillo College
12.2014 - 05.2016
Server Shift Leader
Texas Roadhouse
05.2014 - Current
Bachelor of Science - General Studies
Texas Tech University
Associate of Science - General Studies
Amarillo College
High School Diploma -
Caprock High School
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