Makayla Gunderson
Las Vegas,NV
Summary
Dynamic cocktail server with a proven track record at Bel-Aire Backyard, excelling in client service excellence and upselling premium products. Skilled in bottle service and adept at troubleshooting service issues, I consistently enhance guest experiences while maintaining high beverage quality standards. Passionate about creating memorable moments for every patron.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Liquid Pool
02.2026 - Current
- Provided exceptional customer service, enhancing guest experiences through attentive cocktail recommendations.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with bartenders to ensure timely and accurate order fulfillment.
- Developed strong knowledge of cocktail recipes and menu offerings to assist patrons effectively.
Cocktail Server
Bel-Aire Lounge
09.2025 - Current
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Server
Bel-Aire Backyard
01.2025 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Increased sales significantly by upselling higher-end products to customers.
Cocktail Server
Moxie Ultra Lounge
06.2024 - 02.2025
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Resolved problems, improved operations and provided exceptional service.
Salesperson
Le Savon
03.2022 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Hostess
Hakkasan
06.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Cafe Lola
06.2018 - 06.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
Desert Oasis
Las Vegas, NVSkills
- Tableside service master
- Services troubleshooting
- Client service excellence
- POS knowledge
- Customer service
- Handling large groups
- Cash handling
Timeline
Cocktail Server
Liquid Pool
02.2026 - Current
Cocktail Server
Bel-Aire Lounge
09.2025 - Current
Cocktail Server
Bel-Aire Backyard
01.2025 - Current
Cocktail Server
Moxie Ultra Lounge
06.2024 - 02.2025
Salesperson
Le Savon
03.2022 - 06.2024
Hostess
Hakkasan
06.2021 - 03.2022
Server
Cafe Lola
06.2018 - 06.2021
Desert Oasis