Accomplished Security Supervisor with a proven track record at GardaWorld, adept in CCTV Monitoring and Crisis Management. Excelled in staff leadership, enhancing facility security by implementing rigorous policies and training programs. Demonstrated exceptional relationship-building skills, significantly improving team communication and operational efficiency. Also, I have some experience with customer service and I was an intern at a family friend’s clinic for 5 months before I became severely ill. Due to my health and injury, I couldn’t finish what I started but I hope to add on to my resume now that I’m back in the medical field. I’m a very smart and quick learner and adjust well to all environments.
Hi, I’m
Makayla Gunn
Southaven,MS
Summary
Overview
9
years of professional experience
Work History
Whelan Security, GardaWorld
Security Supervisor
09.2023 - 07.2024
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Corecivic
Correctional Officer
10.2018 - 05.2020
Job overview
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
Fred’s Dollar Store
Cashier, Customer Service
06.2015 - 08.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Education
Coahoma Community CollegeClarksdale, MS
from Early Childhood Education , Pharmaceuticals
University Overview
West Tallahatchie High SchoolWebb, MS
05.2015
University Overview
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security procedures
- Emergency Management
- Policy Enforcement
- Relationship building and management
- Physical Restraint Training
- Firearms Training
- Crisis Management
- Staff Leadership
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CultureWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time off4-day work weekPaid sick leaveTimeline
Security Supervisor
Whelan Security, GardaWorld
09.2023 - 07.2024
Correctional Officer
Corecivic
10.2018 - 05.2020
Cashier, Customer Service
Fred’s Dollar Store
06.2015 - 08.2017
Coahoma Community College
from Early Childhood Education , Pharmaceuticals
West Tallahatchie High School
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