Makayla Hampton
Washington,GA
Summary
Operations and safety-focused professional with 4+ years of progressive experience at McDonald’s, including management experience, and nearly 2 years of Amazon fulfillment-center experience. Experienced in Problem Solve and cross-trained across Inbound, Outbound, Sort, Bulk, Vendor Returns, and PIT operations. Active participant in the Amazon Safety Committee (ASC) with hands-on knowledge of warehouse operations, safety procedures, and operational standards. Proven leadership experience in training, coaching, coordinating workflow, resolving problems, and working effectively in high-volume environments. Associate of Liberal Arts graduate from East Georgia State College and currently pursuing a Bachelor of Science in Healthcare Science at Georgia Southern University, expected May 2027. Seeking opportunities in Amazon Operations or Workplace Health & Safety leadership.
Overview
7
7
years of professional experience
Work History
Associate
AMAZON
Pooler, Georgia
09.2024 - Current
- Perform Problem Solve responsibilities by identifying and resolving operational issues to support accurate and efficient workflow.
- Cross-trained across multiple Amazon operational functions, including Inbound, Outbound, Sort, Bulk, and Vendor Returns.
- Operate PIT equipment while following required safety procedures and operational standards.
- Participate in the Amazon Safety Committee (ASC), contributing to safety awareness and supporting a strong safety culture.
- Communicate operational and safety concerns with associates and leadership as appropriate.
- Work across multiple departments and adapt to changing operational priorities in a high-volume fulfillment environment.
- Follow standard operating procedures while maintaining attention to safety, quality, accuracy, and productivity.
- Help identify workflow issues and support solutions that allow operations to continue efficiently.
- Collaborate with team members and leadership to resolve operational challenges.
- Demonstrate flexibility and willingness to learn through cross-training in multiple fulfillment-center functions.
- Build broad knowledge of Amazon fulfillment operations through experience in both inbound and outbound processes.
Manager
MCDONALD'S
Georgia
01.2023 - 01.2024
- Led daily restaurant operations in a fast-paced, high-volume environment while maintaining service, quality, and safety standards.
- Supervised, coached, and supported employees to improve performance and productivity.
- Trained new employees on company procedures, safety requirements, quality standards, and customer service expectations.
- Coordinated employee assignments and workflow based on staffing and business needs.
- Addressed employee and customer concerns professionally and worked to resolve problems quickly.
- Helped maintain a safe, clean, and organized workplace by ensuring employees followed established procedures.
- Managed multiple priorities during high-volume periods while maintaining operational standards.
- Developed leadership, communication, decision-making, coaching, and problem-solving skills through daily team management.
Crew Member
MCDONALD'S
Georgia
01.2020 - 01.2023
- Provided efficient customer service in a fast-paced environment while maintaining accuracy and quality standards.
- Worked collaboratively with team members to meet daily operational goals.
- Followed food safety, workplace safety, cleanliness, and company procedures.
- Demonstrated reliability, adaptability, and teamwork during high-volume periods.
- Progressed into management based on performance, reliability, and leadership ability.
Education
Bachelor of Science - Healthcare Science
Georgia Southern University
Associate of Liberal Arts -
East Georgia State College
Skills
- Inbound & Outbound
- Sort & Bulk
- Vendor Returns
- Problem Solve
- PIT Operator
- Productivity & Quality
- Amazon Safety Committee (ASC)
- Safety Awareness
- Hazard Identification
- Conflict Resolution
- Problem Solving
- Communication
Target Positions
- Amazon Area Manager, Operations leadership, associate development, productivity, quality, safety, and fulfillment-center operations.
- Amazon Safety Manager / Safety Specialist, Safety culture, ASC participation, operational safety, hazard awareness, PIT safety, procedures, and cross-functional fulfillment experience.
Leadership And Safety Experience
- Amazon Area Manager, Operations leadership, associate development, productivity, quality, safety, and fulfillment-center operations.
- Amazon Safety Manager / Safety Specialist, Safety culture, ASC participation, operational safety, hazard awareness, PIT safety, procedures, and cross-functional fulfillment experience.
Core Competencies
- Amazon Area Manager, Operations leadership, associate development, productivity, quality, safety, and fulfillment-center operations.
- Amazon Safety Manager / Safety Specialist, Safety culture, ASC participation, operational safety, hazard awareness, PIT safety, procedures, and cross-functional fulfillment experience.
Timeline
Associate
AMAZON
09.2024 - Current
Manager
MCDONALD'S
01.2023 - 01.2024
Crew Member
MCDONALD'S
01.2020 - 01.2023
Bachelor of Science - Healthcare Science
Georgia Southern University
Associate of Liberal Arts -
East Georgia State College