Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic
Makayla Hanson

Makayla Hanson

Snellville,GA

Summary

Cheerful Hostess exceptional at greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic and punctual individual committed to highest quality of service.

Overview

3
3
years of professional experience

Work History

Lounge Hostess

Cru Urban Lounge
Atlanta, GA
01.2023 - 11.2023
  • Created enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted in preparing restaurant for opening and closing shifts.
  • Verified and managed waiting list, ensuring that all parties were seated in timely manner.
  • Resolved any customer complaints or issues quickly and professionally with excellent customer service.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered 10 - 20 phone inquiries daily to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Restaurant Hostess

Dave & Buster's
Lawrenceville, GA
10.2020 - 12.2022
  • Assigned seating arrangements based on customer preferences and server availability.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upsold appetizers, drinks, desserts. when appropriate.

Education

Some College (No Degree) - Business Management

Gwinnett Technical College
Lawrenceville, GA

Skills

  • High-Volume Dining
  • Conflict Resolution
  • Table Setting Arrangements
  • Menu Memorization
  • Sales and Marketing
  • Telephone Reception
  • Server Support
  • Reservations Management
  • Team Collaboration
  • Customer Service
  • Restaurant Reservation Software (Resy)
  • Front of House Organization
  • Event Planning
  • Guest Relations Management
  • Reservations Coordination

Volunteer Work

  • ATL Night Market - Planned, organized and promoted event. Assisted with set up & break down of event.

Timeline

Lounge Hostess

Cru Urban Lounge
01.2023 - 11.2023

Restaurant Hostess

Dave & Buster's
10.2020 - 12.2022

Some College (No Degree) - Business Management

Gwinnett Technical College

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Makayla Hanson