Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Makayla Harris

East Stroudsburg,PA

Summary

Dynamic and organized professional with proven expertise in enhancing customer satisfaction at Dr. Wert & Associates. Skilled in data entry and effective verbal communication, I streamlined front desk operations, ensuring a welcoming environment and prompt resolution of inquiries, significantly improving client interactions and office efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Dr. Wert & Associates
11.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Restaurant Waiter

Beseckers Diner
06.2019 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Receptionist

Mountain Valley Orthopedics
07.2024 - 11.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

No Degree - General Studies

Harrisburg Area Community College
Harrisburg, PA

No Degree - General Studies

Northampton Community College
Bethlehem, PA

High School Diploma -

East Stroudsburg North Highschool
East Stroudsburg, PA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Document management

Certification

  • CNA - Certified Nurse Assistant

Timeline

Receptionist

Dr. Wert & Associates
11.2024 - Current

Receptionist

Mountain Valley Orthopedics
07.2024 - 11.2024

Restaurant Waiter

Beseckers Diner
06.2019 - Current

No Degree - General Studies

Harrisburg Area Community College

No Degree - General Studies

Northampton Community College

High School Diploma -

East Stroudsburg North Highschool

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Makayla Harris