Makayla Harry
New York,NY
Summary
Organized professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support for professionals. Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively.
Overview
9
9
years of professional experience
Work History
Data/Administrative Clerk
MTA
12.2024 - 09.2025
- Maintained and managed secure medical records with discretion, and strict adherence to HIPAA, and internal security protocols.
- Prepared and organized confidential files and verified the completeness of documentation.
- Ensured meticulous organization and confidentiality of sensitive information, preventing errors, and maintaining data integrity.
- Demonstrated reliability and proactive problem-solving while managing high-volume, detail-oriented tasks efficiently.
Administrative/Customer Support
School Construction Authority
06.2023 - 02.2024
- Answered and transferred a high volume of phone calls, directing clients/customers to appropriate departments, improving response efficiency.
- Maintained and updated comprehensive company records using Microsoft Office tools.
- Coordinated appointments and managed schedules to streamline workflow and enhance office efficiency.
- Scheduled meetings and arranged venues, for management and team members.
Customer Service Administrator
Lavazza Cafe
06.2022 - 03.2023
- Processed incoming orders, accurately routing them to meet client setup requirements and deadlines.
- Trained and mentored new employees, fostering a knowledgeable and productive team environment.
- Led various projects to completion, meeting deadlines and objectives.
- Supported administrative functions and inventory management, ensuring adequate office supplies were available for daily operations.
Administrative Assistant
Touro College
05.2016 - 06.2019
- Managed office filing systems for confidential documents, maintaining both physical and electronic records.
- Operated and maintained essential office equipment such as fax machines, printers, and multi-line phone systems.
- Prepared business correspondence including memos, emails, reports, and invoices with a high degree of accuracy.
- Provided versatile administrative support, handling bookkeeping, external communication, and office errands efficiently.
Education
Associate of Arts - Criminal Justice
LaGuardia Community College
Long Island City, NY12.2025
Skills
- Attention to detail
- Clerical support
- Verbal and written communication
- Maintaining confidentiality
- Scheduling and calendar management
- Organizational skills
Timeline
Data/Administrative Clerk
MTA
12.2024 - 09.2025
Administrative/Customer Support
School Construction Authority
06.2023 - 02.2024
Customer Service Administrator
Lavazza Cafe
06.2022 - 03.2023
Administrative Assistant
Touro College
05.2016 - 06.2019
Associate of Arts - Criminal Justice
LaGuardia Community College