Makayla Hauber
Glencoe,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at the United States Postal Service. Expert in exceptional customer service and cash handling, demonstrating strong work ethic and hospitality service expertise. Achieved significant improvements in service delivery by leveraging sales expertise and memory retention skills.
Overview
4
4
years of professional experience
Work History
Server
Cattleman's Steakhouse
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contact Representative
Internal Revenue Service, IRS
09.2023 - 01.2024
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
PSE Clerk
United States Postal Service, USPS
08.2020 - 09.2023
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Memory retention
- Sales expertise
- Performance Improvement
Timeline
Server
Cattleman's Steakhouse
06.2024 - Current
Contact Representative
Internal Revenue Service, IRS
09.2023 - 01.2024
PSE Clerk
United States Postal Service, USPS
08.2020 - 09.2023
Bachelor of Science - Psychology
Eastern Kentucky University
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