Makayla Hernandez
Austin,Texas
Summary
Energetic Customer service representative with 3+ Years of experience resolving complex customer inquires. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Delivers high level of customer service to patrons using active listening and engagement skills.
Overview
6
6
years of professional experience
Work History
Workplace Operations
Indeed
11.2022 - Current
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Coordinated company events,.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
Front Desk Host
Hyatt Regency Austin
05.2021 - 07.2022
- Answered guest questions about hotel services, policies, local entertainment and other useful topics.
- Computed total bills, collected payments and issued final paperwork and instructions.
- Organized and cleaned lobby and common areas during shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitor office supplies and place orders when necessary.
Cashier
H-E-B Grocery
03.2018 - 04.2021
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
YETI Coolers
11.2019 - 04.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Del Valle Highschool
Del Valle, TX06.2019
Skills
- Problem-Solving
- Computer Skills
- Active listening
- Customer and personal service
- Organizational Skills
- Judgment and decision making
- Sales and marketing
- Active learner
- Schedule Coordination
Timeline
Workplace Operations
Indeed
11.2022 - Current
Front Desk Host
Hyatt Regency Austin
05.2021 - 07.2022
Customer Service Representative
YETI Coolers
11.2019 - 04.2020
Cashier
H-E-B Grocery
03.2018 - 04.2021
High School Diploma -
Del Valle Highschool
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