Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Hillard

Sunrise,FL

Summary

Compassionate and results-driven Patient Care Technician with over 5 years of experience in fast-paced hospital and behavioral health settings. Skilled in patient monitoring, mobility support, HIPAA-compliant documentation, and collaborative team care. Known for building strong patient rapport and maintaining calm in high-stress environments. Currently pursuing RN training to transition into advanced nursing roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Mount Sinai Medical Center
03.2024 - 01.2025
  • Provided acute care support to diverse patient populations in high-volume hospital setting.
  • Monitored vital signs and reported changes, improving early intervention outcomes.
  • Assisted patients with ADLs, improving mobility and reducing fall risk.
  • Ensured accurate EHR documentation, contributing to quality patient records.

Patient Care Technician

HCA Aventura Hospital
07.2023 - 03.2024
  • Conducted hourly rounds, maintained patient comfort, and addressed call lights quickly.
  • Collaborated with RNs and CNAs to provide efficient, patient-centered care.
  • Supported infection control and safety protocols across multiple units.

Behavior Technician

Southern Winds Hospital
08.2021 - 01.2023
  • Led team in delivering behavioral health care to high-risk patients.
  • Utilized de-escalation techniques to manage crisis interventions safely.
  • Trained new staff on patient care standards and compliance procedures.

Mental Health Technician

South Florida State Hospital
03.2020 - 12.2020
  • Supported patients with behavioral and psychiatric conditions in secured unit.
  • Monitored vitals and conducted routine documentation in EHR systems.
  • Facilitated therapeutic activities to enhance patient engagement.

Receptionist

Foreclosure Preventions
04.2017 - 05.2019
  • Managed multi-line phone systems and scheduled appointments for legal staff.
  • Maintained confidential files and provided professional client service.
  • Streamlined daily operations to support office productivity.

Mental Health Technician

Department of Human Services
03.2016 - 04.2017
  • Monitored patient behavior and collaborated with clinical teams on care strategies.
  • Provided compassionate care and ensured consistent charting compliance.

Education

Registered Nursing Program - undefined

Jersey College
Sunrise, FL
08.2025

Diploma - General Studies

Rich East High School
Park Forest, IL
10.2017

Skills

  • Patient Observation & Safety
  • Vital Signs Monitoring
  • Mobility & ADL Support
  • HIPAA Compliance
  • Emergency Response
  • Behavioral Health
  • Catheter & Glucose Care
  • EHR Documentation
  • Infection Control
  • Bedside Manner

Certification

Basic Life Support (BLS) – Current

Timeline

Patient Care Technician

Mount Sinai Medical Center
03.2024 - 01.2025

Patient Care Technician

HCA Aventura Hospital
07.2023 - 03.2024

Behavior Technician

Southern Winds Hospital
08.2021 - 01.2023

Mental Health Technician

South Florida State Hospital
03.2020 - 12.2020

Receptionist

Foreclosure Preventions
04.2017 - 05.2019

Mental Health Technician

Department of Human Services
03.2016 - 04.2017

Registered Nursing Program - undefined

Jersey College

Diploma - General Studies

Rich East High School

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