MaKayla Hines
Kilgore,TX
Summary
Im very equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Working effectively unsupervised and quickly mastering new skills. Im a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Painter's Helper
McKinney Painting
Marshall, TX
01.2024 - 05.2024
- Assisted with mixing and preparing paints for use on projects.
- Maintained a clean and safe working environment by sweeping, mopping, and disposing of paint waste properly.
- Cleaned surfaces to be painted using abrasives, solvents, brushes, scrapers and other tools.
- Applied primers, sealants and finishes to walls according to specifications.
Receptionist
Perry's Hometown Flooring
Marshall, TX
10.2022 - 01.2024
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Call Center Representative
Convergys
Longview, TX
09.2017 - 11.2019
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
GED -
Kilgore College
Kilgore, TX05-2015
Skills
- Call Center Customer Service
- Customer Service
- Complaint resolution
- Customer Needs Assessment
- Call handling
- Administrative Support
- Office Management
- File Management
- Bookkeeping
- Technical Support
- Scheduling
- Data Entry
- Recordkeeping and bookkeeping
- Tech-Savvy
- Supply Management
- Positive and professional
Timeline
Painter's Helper
McKinney Painting
01.2024 - 05.2024
Receptionist
Perry's Hometown Flooring
10.2022 - 01.2024
Call Center Representative
Convergys
09.2017 - 11.2019
GED -
Kilgore College