MaKayla Hoesch
Salt Lake City,UT
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I significantly improved service quality at Dillard's by addressing and resolving escalated issues. My expertise in problem-solving and leadership, coupled with a knack for maintaining high morale, has consistently elevated team performance and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Dillard's
07.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Shift Supervisor
Zurcher Merchandise
10.2022 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Member
Swig N' Sweets
06.2020 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Highland High School
Salt Lake City, UT06.2022
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Work Prioritization
- Handling Escalations
- Phone and Email Etiquette
Timeline
Customer Service Supervisor
Dillard's
07.2023 - Current
Shift Supervisor
Zurcher Merchandise
10.2022 - 07.2023
Team Member
Swig N' Sweets
06.2020 - 10.2022
High School Diploma -
Highland High School