MAKAYLA HOLLAND
Talihina,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Waitress
Mexico Joe's
02.2019 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Clerk/Assistant Manager
Rockin H
01.2012 - 01.2020
- Supported the daily operations of the store while acting in accordance with Rockin H principles and standards.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided sales and customer service leadership to employees, effectively promoting the Rockin H culture and brand through excellent customer service and impactful visual presentation.
- Ensured all in-store visuals and marketing elements were implemented efficiently
- Strategized sales techniques to improve daily sales targets.
Hostess/Waitress
The Rock House
04.2017 - 07.2018
- Participated in all parts of service as part of a small team that required every member to perform well to ensure a high quality of service in keeping with the restaurants high end image.
- Assisted with management and coordination of several private events
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Business Administration in General Business -
Southeastern Oklahoma University
Durant, OK12.2023
Associate in Science, Business Administration -
Northern Oklahoma College
Tonkawa, OK05.2020
Skills
- Proficient with MS Office Products
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Handling Complaints
- Complaint resolution
- Upselling techniques
- Business Communication Simternship
Timeline
Waitress
Mexico Joe's
02.2019 - 01.2023
Hostess/Waitress
The Rock House
04.2017 - 07.2018
Clerk/Assistant Manager
Rockin H
01.2012 - 01.2020
Bachelor of Business Administration in General Business -
Southeastern Oklahoma University
Associate in Science, Business Administration -
Northern Oklahoma College