Makayla Howell
Soldotna,AK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Assistant Manager
A&A Beauty Supply
03.2023 - Current
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Created employee work schedules for optimum coverage and labor cost control.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Medical Receptionist
Cheeky Medspa
10.2022 - 01.2023
- Completed patient referrals to other medical specialists.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Barista
Stout Espresso
06.2018 - 10.2019
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Cook / House Keeper
Denise Lake Lodge
04.2016 - 09.2018
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Planned menus for different events, seasons and customer requests.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Cleaned rooms for guest daily.
Education
Associate of Arts - Cosmetology
Aveda Arts And Sciences Institute
Atlanta, GA06.2021
High School Diploma -
Idea Homeschool Academy
Soldotna, AK05.2019
Skills
- Technical Proficiency
- Computer Skills
- MS Office
- Performance Tracking and Evaluation
- Merchandising operations
- Employee Coaching and Mentoring
- Documentation And Reporting
- Customer Relationship Management
- Customer Engagement
Timeline
Retail Assistant Manager
A&A Beauty Supply
03.2023 - Current
Medical Receptionist
Cheeky Medspa
10.2022 - 01.2023
Barista
Stout Espresso
06.2018 - 10.2019
Cook / House Keeper
Denise Lake Lodge
04.2016 - 09.2018
Associate of Arts - Cosmetology
Aveda Arts And Sciences Institute
High School Diploma -
Idea Homeschool Academy